answering service operator

Scotia Business Centre Limited; Town of Bridgewater; On-site; CAD 35,000 - 45,000; Full time

Job summary

A dynamic opportunity at a leading business center in Bridgewater, seeking a dedicated customer service representative. The role involves greeting clients, managing appointments, and handling administrative tasks. Ideal candidates will possess strong interpersonal and organizational skills, along with a secondary school graduation certificate. Join a team committed to providing exceptional service in a fast-paced environment.

Qualifications

• Education: Secondary (high) school graduation certificate is required.
• Willingness to learn as training will be provided.
• Efficient interpersonal and organizational skills are essential.

Responsibilities

• Greet clients and direct them to the appropriate service areas.
• Schedule and confirm appointments while processing client inquiries.
• Maintain work records, answer calls, and provide customer service.

Skills

Interpersonal skills

Organization

Reliability

Flexibility

Team player

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Word

MS Outlook

Word processing software

Switchboard (25+ lines)

Job description

• Education : Secondary (high) school graduation certificate
• Experience : Will train

Work setting

• Private sector
• Urban area

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Monitor mobile radio or telephone
• Provide customer service

Computer and technology knowledge

• Switchboard 25+ lines
• Word processing software
• Electronic mail
• MS Excel
• MS Outlook
• MS Word
• WordPerfect

Security and safety

• Criminal record check

Transportation / travel information

• Own transportation

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Are you available for shift or on-call work?
• Do you currently reside in proximity to the advertised location?