answering service operator

Government of Canada; Town of Bridgewater; On-site; CAD 40,000 - 50,000; Full time

Job summary

A government agency in Bridgewater, Canada is seeking a Customer Service Representative to greet the public, handle inquiries, and perform clerical duties. Ideal candidates will have a secondary school graduation certificate and proficiency in Microsoft Office. The role requires strong interpersonal and communication skills, offering a night shift premium as a benefit. This position is strictly on-site with no remote work options.

Benefits

Night shift premium

Qualifications

• Ability to greet and direct people appropriately.
• Proficient in switchboard operation and clerical duties.
• Skilled in MS Office and electronic mail usage.

Responsibilities

• Greet people and direct them to service areas.
• Provide basic information and customer service.
• Operate switchboard and maintain work records.

Skills

Interpersonal skills

Oral communication

Written communication

Organizational skills

Teamwork

Education

Secondary school graduation certificate

Tools

MS Excel

MS Outlook

MS Word

Switchboard (25+ lines)

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private sector
• Urban area

Responsibilities Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Monitor mobile radio or telephone
• Provide emergency services
• Provide customer service
• Operate dispatch systems

Experience and specialization Computer and technology knowledge

• Switchboard 25+ lines
• Word processing software
• Electronic mail
• MS Excel
• MS Outlook
• MS Word
• WordPerfect

Additional information Security and safety

• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits Financial benefits

• Night shift premium