answering service operator

Government of Canada; Town of Bridgewater; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading government organization is seeking a dedicated individual to provide customer service and clerical support. The role involves greeting clients, operating a switchboard, and performing various administrative tasks in a busy environment. Ideal candidates will possess strong communication skills and attention to detail, ensuring efficient service delivery. This position is on-site in Bridgewater, requiring the ability to work under pressure and meet tight deadlines.

Benefits

Night shift premium

Qualifications

• Ability to work independently in a fast-paced environment.
• Criminal record check required.

Responsibilities

• Greet people and direct them to contacts or service areas.
• Operate switchboard or telephone system.
• Provide customer service and maintain work records.

Skills

Interpersonal Skills

Communication

Attention to Detail

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Word

MS Outlook

Word processing software

WordPerfect

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private sector
• Urban area

Responsibilities Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Monitor mobile radio or telephone
• Provide emergency services
• Provide customer service
• Operate dispatch systems

Experience and specialization Computer and technology knowledge

• Switchboard 25+ lines
• Word processing software
• Electronic mail
• MS Excel
• MS Outlook
• MS Word
• WordPerfect

Additional information Security and safety

• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits Financial benefits

• Night shift premium