Animal Health Customer Service Specialist

GVF Group of Companies; Cambridge; On-site; CAD 40,000 - 60,000; Full time

Job summary

A family-owned business, GVF Group is seeking an Animal Health Customer Service Specialist in Cambridge, Ontario. This permanent full-time position emphasizes outstanding customer service for livestock producers. Candidates should have a strong customer service mindset, ideally with agricultural experience, to foster positive customer relations.

Benefits

Extended health and dental benefits

RRSP matching program

Profit sharing bonus

Donation matching program

Store discount at Valley Feeds

Qualifications

• 3+ years relevant experience delivering superior customer service.
• Background in the farming or agriculture industry and a passion for animals.
• Ability to work independently and as part of a team.

Responsibilities

• Answer customer inquiries via phone, email, and in-person.
• Process orders and troubleshoot customer challenges.
• Support farmers by building positive relationships and providing outstanding service.

Skills

Customer service mentality

Problem-solving skills

Communication skills

Organizational skills

Attention to detail

Tools

Microsoft Office

Microsoft Dynamics GP

Job description

Who we are:

In 1996,Farmers Depotwas established within the GVF group of companies. Since then,Farmers Depothas grown to be a complete animal health and equipment supplier for livestock producers providing over two thousand quality animal health products at a competitive price with next day delivery, and product support.

Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best in class team members deserve: benefits, good wages, and respect. Whether through our charitable work, or our dedication to staff, GVF is committed to living out our principles and values.

The role:

Farmers Depot is looking to add an Animal Health Customer Service Specialist to join our team in Cambridge, ON. We’re looking for a highly motivated and dedicated person to deliver an amazing experience to customers by helping to answer their questions and solve their problems over the phone, in person and online. If you enjoy building relationships, enhancing and delivering superior customer service and have an interest in farming, this job is for you!

This is a permanent full-time position based out of 455 Dobbie Drive, Cambridge, Ontario.Customer Service operates Monday to Friday, between the hours of 8:00am to 5:30pm. Expected hours per week are a minimum of 40 hours with flexibility to come in early or work late when projects require.

Customer service philosophy:

We serve as if we were farming with the customer, like their bottom line mattered just as much as our own. We must be easily reached by our customers and provide an enjoyable, convenient shopping experience that allows them to find the products they need quickly. Every interaction that a customer has with the Farmers Depot brand should be a positive one.

What you'll do:

• Answer phones, serve customers, receive, and process orders, answer customer questions, help troubleshoot and solve customer challenges over the phone, in person, via email and online.
• Pick orders from time to time in the warehouse for next day delivery if required.
• Deliver positive, outstanding, and friendly customer service.
• Build positive relationships and support the needs of swine, dairy, beef, poultry, sheep, and cash crop farmers.
• Learn everything there is to know about our products, its application and reason why the products are of benefit to the animals and the farm.
• Attend trade shows as needed.

Your background includes:

• Background in the farming or agriculture industry and a passion for animals
• 3+ years relevant experience delivering superior customer service
• A strong customer service mentality
• Excellent written and oral communication and interpersonal skills
• Highly developed problem-solving skills, organizational skills, and an ability to bring solutions to the customer
• Eager to learn, quick to learn, and very efficient
• Keen eye for detail and completing tasks with a high level of accuracy
• Ability to work independently and as a part of a team
• Good knowledge of Microsoft Office – Word, Excel, PowerPoint, Outlook
• Experience working with Microsoft Dynamics GP is an asset

Why work with us:

• Extended health and dental benefits
• RRSP matching program
• Profit sharing bonus
• Donation matching program
• Store discount at Valley Feeds

Living our values:

• Passion:Serving customers innovatively and well.
• Humble Confidence:Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.
• Integrity:Consistently honest while honouring commitments with our customers, co-workers and suppliers.
• Professional:Committed to excellence in the way we lead, serve and relate.
• Caring:With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others’ challenges and joy in witnessing their success.