Animal Care Coordinator

The Ontario SPCA and Humane Society; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A non-profit animal welfare organization in Thunder Bay is seeking a full-time Animal Care Coordinator to ensure high standards of care for animals. The role involves training staff, providing customer service, and overseeing animal care activities. Candidates should have animal care experience and strong communication skills. Competitive salary and benefits included.

Benefits

Competitive compensation package

Medical, dental and vision benefits

Employee Family Assistance Program

Paid sick time

Onsite parking

Qualifications

• 6 months of supervisory and/or leadership experience required.
• 1 year of customer service experience in a fast-paced environment.
• Ability to lift 18 kg (40lbs) and control 45 kg (100 lbs).

Responsibilities

• Advises the public on animal care and adoption counselling.
• Leads reception and administrative duties, including greeting the public.
• Vaccinates shelter animals and keeps track of vaccination inventory.

Skills

Animal Care experience

Excellent communication skills

Team player

Resilient attitude

Customer service experience

Education

Certificate or College Diploma in Animal Care

Job description

Who We Are

The Thunder Bay & District Humane Society is a 100% not-for-profit established as a corporation in 1994. We do not receive any government funding and rely solely on donations, fundraising, and adoption income. We are dedicated to providing care and shelter to animals in need and advocate for the welfare of animals by building bridges of compassion between people and animals.

We are pleased to share that January 1st, 2026, the Thunder Bay & District Humane Society is joining forces with the Ontario SPCA and Humane Society to combine our organizations. This is a step to strengthen and grow the programs and community support services provided by the TBDHS to help animals and the families who love them.

Opportunity

Position:We are seeking an experiencedAnimal Care Coordinator (ACC)to be the centre lead in ensuring a high standard of care is being provided to our animal residents. ACC’s actively participate in daily rounds and animal care recommendations. They provide training, guidance and direction to both Animal Care Attendants and Program Volunteers. Customer service and related client administrative duties are paramount to the shelter and therefore also vital to the success of this role.

Status:Full-time, Permanent

Location:Thunder Bay, Ontario

A Typical Day

• Advises the public in a variety of ways including responding to general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions
• Leads and delegates reception and administration duties, including greeting the public, answering phones, and maintaining animal records
• Assists the Centre Manager in animal care related decision making
• Vaccinates shelter animals on a regular basis and keeps track of vaccination inventory
• Performs regular animal enrichment based on the needs of the animal, including but not limited to exercising, engaging in play activities, and providing novel experiences/tastes/smells
• Supervises program volunteers
• Support the ACA team as necessary

Why You Should Join Our Team?

• Be part of an energetic team environment with others who share your passion for animal wellbeing!
• Competitive compensation package including medical, dental and vision benefits
• Employee Family Assistance Program
• Paid sick time
• Predictable daytime hours
• Onsite parking

Do You Have What it Takes?

• Animal Care experience required.
• Certificate or College Diploma in Animal Care (or equivalent education plus work experience) required
• 6 months of supervisory and/or leadership experience
• Excellent communication skills
• Team player
• Resilient attitude when faced with unpredictable or emotionally demanding situations
• Ability to lift 18 kg (40lbs) and control 45 kg (100 lbs)
• 1 year of customer service experience in a fast-paced environment
• Valid G driver’s licence with the ability to provide a clear driver’s abstract
• Clerical and/or office administration experience an asset
• Must have open availability including days, evenings, weekends, and holidays

We Can’t Wait to Meet You!

Please forward your resume and cover letter to:

Denise Percey

[e-mail]

Ontario SPCA and Humane Society

Please quote “ACC Thunder Bay” in the subject line.

We wish to thank all applicants for their interest in the Thunder Bay & District Humane Society; however, only those selected for an interview will be contacted.

Thunder Bay & District Humane Societyembodies a culture that embraces diversity, equity, inclusion, and belonging (“DEIB”) and welcomes applications from individuals of diverse backgrounds. Our DEIB practices foster a fair and consistent environment, enabling everyone to feel welcomed, supported and valued in the workplace.

Thunder Bay & District Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview, and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722 [e-mail]