Animal Care Attendant/Member Experience Coordinator - King West

Juno Veterinary; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading veterinary company as an Animal Care Attendant/Member Experience Coordinator in Toronto. This role focuses on enhancing member experiences and supporting the veterinary team in delivering exceptional care. Ideal candidates are passionate about animal welfare and possess strong communication and organizational skills. Enjoy comprehensive benefits, a supportive team environment, and opportunities for personal growth.

Benefits

Comprehensive benefits including mental health support

Education and mentorship

Generous PTO

Discounted pet services

Qualifications

• Previous experience as an ACA or Veterinary Assistant is a plus.

Responsibilities

• Prioritize patient care in all interactions.
• Serve as a liaison between front-of-house and medical teams.
• Ensure members and pets feel welcomed and prepared for their visits.

Skills

Communication

Organizational Skills

Attention to Detail

Team-oriented Mindset

Job description

Animal Care Attendant/Member Experience Coordinator - King West

Join us at Juno Veterinary as an Animal Care Attendant/Member Experience Coordinator in King West. We are committed to setting a new standard of care in the veterinary industry, known as the Juno standard of care, across Canada. Our mission is to support pets, their owners, and our veterinary team to thrive, fostering innovation in both consumer tech and veterinary medicine.

We seek passionate individuals who love building new experiences and contributing to our early-stage company's growth. This role reports to the Practice Manager and involves working closely with the medical team and managing the member experience from arrival to departure.

What You'll Do:

• Prioritize patient care in all interactions
• Support the RVT and DVM team in treatment and patient care areas
• Be receptive to feedback and eager to improve
• Assist in planning, communicating, and organizing daily appointments
• Collaborate with the ACA team for knowledge exchange
• Serve as a liaison between front-of-house and medical teams
• Coordinate with the Virtual Care team for appointments and follow-ups
• Manage member communication quality across platforms
• Translate customer feedback into experience improvements
• Ensure members and pets feel welcomed and prepared for their visits
• Uphold a gold standard of care and foster a positive environment

You Have:

• Previous experience as an ACA or Veterinary Assistant is a plus
• Strong communication and organizational skills
• Attention to detail and ability to anticipate needs
• Team-oriented mindset with a focus on ongoing learning

Our Promise To You:

• Comprehensive benefits including mental health support, education, and mentorship
• A supportive, collaborative team environment
• Generous PTO and discounted pet services
• Opportunities to make a positive impact

This role may require evening and weekend work, and involves physical tasks such as lifting up to 20kg. We seek leaders and team players eager to grow with us. If you're interested, we look forward to meeting you.

Juno Veterinary is dedicated to diversity and inclusion, providing equal employment opportunities and accommodations for all candidates and employees. We welcome feedback to improve our recruiting processes.