Analytics and Process Administrator

Carleton University; Ottawa; On-site; CAD 64,000 - 85,000; Full time

Job summary

An established industry player is seeking an Analytics & Process Administrator to enhance the student experience through effective data management and administrative oversight. This role involves managing the student experience questionnaire process, responding to data requests, and utilizing your expertise in institutional research and planning. Join a vibrant and diverse community that values innovation and equity, and contribute to impactful initiatives that shape the academic environment. If you're passionate about data and committed to improving student experiences, this opportunity is perfect for you.

Qualifications

• 4+ years of experience with information systems and computer systems.
• Knowledge of CUASA and collective agreements related to the SEQ process.

Responsibilities

• Manage the student experience questionnaire process and compile data.
• Respond to internal and external data requests and manage office functions.

Skills

Knowledge of institutional research and planning policies

Qualitative and quantitative data collection

Statistical analysis

Information systems and databases

Office productivity software

Education

Bachelor’s degree in business

Bachelor’s degree in public administration

Bachelor’s degree in economics

Bachelor’s degree in statistics

Tools

Office productivity software

Enterprise software

Databases

Job description

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Career Development Assignment (CDA)

The successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

Job Details

• Job Number: J0525-0027
• Job Title: Analytics & Process Administrator
• Job Type: Career Development Assignment (CDA)
• Department: Office of Institutional Research and Planning
• Job Category: Administrative
• Number of Positions: 1
• Date Posted: 05/05/2025
• Closing Date: 18/05/2025
• Salary: $64,635.00 - $84,024.00 per year
• Assignment Duration: 05/05/2025 to 10/04/2026
• Employee Group: Non-Union
• Salary Level: NU03
• Hours Per Week: 35
• Position Available: 05/05/2025

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations. This capital advantage provides opportunities for staff, faculty, and students to make a positive impact in our community and around the world.

Named a Top 100 Employer in 2023, 2024, and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fueling a rich talent pipeline supporting social and economic renewal. The university’s community is innovative, equitable, and welcoming, committed to fostering a healthy workplace and recognized with various awards.

The university’s Strategic Integrated Plan 2020-2025 reflects its ambitious vision, anchored in student-centric, community-engaged values.

Duties and Responsibilities

Responsible for managing the student experience questionnaire (SEQ) process, responding to and compiling data for internal and external requests, and managing administrative functions of the office.

Qualifications

• Knowledge of institutional research and planning policies, procedures, and processes
• Knowledge of qualitative and quantitative data collection and statistical analysis
• Knowledge of information systems, databases, and multi-operating system environments
• Knowledge of office and broader university academic units, departments, and divisions
• Knowledge of CUASA and other collective agreements related to the JCAA-approved SEQ process, as well as Undergraduate and Graduate Calendar information
• Proficiency with office productivity software, databases, discipline-specific software, enterprise software, and technology devices

Education and Experience

Typically acquired through:

• Bachelor’s degree in business, public administration, economics, or statistics
• Minimum of four years of experience with information systems and computer systems

Additional Notes

Equivalencies will be considered. Applicants are encouraged to demonstrate equivalent qualifications. A potential employment test may be part of the selection process. Selected applicants will need to discuss accommodation requirements with the HR Advisor. Carleton University values diversity and encourages applications from women, visible minorities, Indigenous peoples, persons with disabilities, and those of any sexual orientation or gender identity.

Health and Safety

This position requires working on campus in person. In case of health emergencies, remote work may be temporarily required. All safety policies and directives must be followed, including setting up a safe remote workspace if applicable.

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