Analyste princ., Soutien aux TI

TD; Toronto; On-site; CAD 76,000 - 116,000; Full time

Job summary

A leading company in the banking sector seeks a Deployment Lead to enhance product development and reliability. This role requires strong leadership in managing deployment processes and integrating best practices while fostering collaboration between technology and business teams. Applicants should possess significant experience in IT project management, with a focus on operational improvement and service management.

Qualifications

• 5+ years of previous deployment or IT project management experience.
• 8-10 years of experience in information systems operations.
• Demonstrated effective leadership and analytical skills.

Responsibilities

• Managing end-to-end deployment plans and processes.
• Providing subject matter expert guidance to IT Support.
• Communicating updates and managing risks effectively.

Skills

Project Management

Communication

Analytical Skills

Leadership

Problem Resolution

Education

Bachelor’s degree in Computer Science or related field

Tools

Service Now

JIRA

Confluence

Job description

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76,800 - $115,200 CAD

TD Description

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and deployment management.

There's room to grow in all of it.

Job Description About This Role

We are looking for a Deployment Lead to join the Enterprise Release Management team. The role will enable future product / service development, scalability, and innovation. As the Deployment Lead, you will partner with technology and business teams, as well as vendor to create and manage the end-to-end scope for project deployments in the Pat and Prod environments. The ideal candidate will focus on efficiency and reliability whilst supporting delivery teams in meeting their objectives and timelines. You will also be responsible for the change process to ensure that you are adhering to enterprise and industry standards at TD. We hope you'll be inspired both by the work we do and the people who make it all happen.

Specifically, the role will require strong aptitude in the following areas :

• Creating and managing end-to-end deployment plans for scheduling, planning, and controlling the deployment process
• Integrating deployment management practices into delivery process with objective of offering reliable, repeatable IT services, at appropriate service levels
• Ability to convert the technical expertise to recommendations pertaining to efficiency, reliability, scalability, and security; drive best practices, and engage with planning, evaluating, operationalizing, and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner, and drive consensus and decisions among stakeholder in pursuit of technical integrity
• Establishing infrastructure for tracking and monitoring all relevant updates and changes, and efficiently converting the information into reporting, recommendations, schedules and decisions
• Providing trusted and reliable communication and reporting with confidence that all information is comprehensive, accurate, and confirmed
• Managing correspondence with clear articulation of impacts
• Providing subject matter expert guidance and advice to the IT Support segments, and participating in development of remediation and collision avoidance strategies
• Identifying and educating on control and communication failures to help prevent issues going forward
• Providing updates to senior leadership on accomplishments and opportunities
• Protecting the interests of organization through identification, management and escalation of risks and dependencies
• Being proficient with IT workflow and collaboration tools, such as Service Now, JIRA and Confluence. Be able to independently create and manage work items in the tools as required
• Being professionally familiar with Agile, Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms
• Understanding of the DevOps and continuous delivery principles and practices

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have :

• Bachelor’s degree in Computer Science or related field
• 5+ years of previous deployment, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred)
• 8-10 years of experience in information systems operations environment in service management, systems analysis, or development
• Advanced knowledge of software development and service management lifecycles
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Demonstrated effective leadership and analytical skills
• Well-developed executive communication skills (both written and verbal)
• Highly proficient in development of resolutions, plans and strategies for operational advancement.
• Sound management techniques, experience in problem resolution and development of strategies for operational improvement.
• Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.

Department Overview

This position is part of the Enterprise Deployment Management and Governance group, with responsibilities to directly contribute to environment and platform stability through alignment to Bank's IT Policy, while simultaneously enabling Business and Technology to achieve mutual goals in safe, compliant, and efficient manner. The team achieves this through Change Management, Data Integrity, IT Support, Deployment and Deployment Management, and Reporting and Analytics working in tandem.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

Banking

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