Analyste princ., Opérations des TI

TD Bank Group; Toronto; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD Bank Group is seeking an experienced ServiceNow Administrator to manage the ServiceNow platform and ITSM modules in our Toronto, Canada-based Technology Solutions division. You will configure, automate, and optimize the platform, ensuring data quality, security, and scalable processes across incident, change, problem, and catalog items.

The ideal candidate has a CSA certification, 5+ years of hands-on ServiceNow admin experience, and strong communication skills to gather requirements and

Qualifications

• ServiceNow Certified System Administrator (CSA) designation.
• More than 5 years of ServiceNow System Administration experience.
• High SME technical knowledge of the ServiceNow Platform.
• Strong verbal and written communications skills.
• ITIL Foundations knowledge.

Responsibilities

• Administer and maintain the ServiceNow platform and core applications.
• Configure ITSM modules: Incident, Problem, Change, Service Requests, Catalog Items.
• Develop and maintain Business Rules, Client Scripts, UI policies and Notifications.
• Create reports, dashboards and performance metrics for platform.
• Support integrations with REST/SOAP APIs, MID Server and Integration Hub.
• Participate in upgrades, patches, testing and deployments.

Skills

ServiceNow

ITSM

Communication

ITIL Foundations

Now Assist

Education

ServiceNow CSA

Tools

REST API

SOAP API

MID Server

Integration Hub

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: INDIVIDUAL ACCOUNTABILITIES

• Administer and maintain the ServiceNow platform and its core applications Manager users, groups, roles, permissions and access controls.
• Configure and support ITSM modules, including Incident, Problem, Change, Service Requests and Catalog Items.
• Develop and maintain Business Rules, Client Scripts, UI policies, UI actions and Notifications.
• Create and maintain reports, dashboards, and performance metrics Support services and applications hosted by the platform, including data quality and configuration management processes.
• Troubleshoot platform issues, configuration problems and performance issues.
• Support integrations with external systems using REST/SOAP API's, MID Servers and integration Hub.
• Participate in ServiceNow upgrades, patches, testing, releases and deployments .
• Maintain platform security and ensure appropriate access controls.
• Gather business requirements and translate them into effective ServiceNow solutions.
• Identify opportunities for automation, process improvement and platform optimization.
• Maintain technical documentation and operational procedures.
• Provide technical support and guidance to ServiceNow users and Service Owners.

KEY SHARED ACCOUNTABILITIES

• Collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders, while working with the team to implement ServiceNow.
• Ensure a full understanding of business requirements and apply knowledge to elevate/prioritize delivery of new and existing projects.
• Ensure that new capabilities required by the business are in line with ITSM roadmap and strategy.

EDUCATION & EXPERIENCE

• Minimum requirement: ServiceNow Certified System Admin (CSA) designation
• More than 5 years of ServiceNow System Administration experience
• High SME technical knowledge of the ServiceNow Platform and its capabilities
• Communication & Planning
• Strong Verbal and Written Communications Skills
• ITIL Foundations Knowledge
• Technical Knowledge of ITSM Platform
• Knowledge of ServiceNow – Now Assist capabilities.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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