Analyste, livraisons directes

The Home Depot Canada; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

Un leader de la vente au détail d'articles pour la maison recherche un Analyste en Exécution Directe pour gérer la performance des partenaires de livraison d'appareils. Vous serez responsable de l'analyse des performances, de la formation des partenaires et de l'amélioration des processus. Le candidat idéal a un diplôme universitaire et 2-4 ans d'expérience en chaîne d'approvisionnement. Ce poste offre une opportunité de travailler au sein d'une équipe dynamique et de contribuer à notre succès.

Qualifications

• 2-4 ans d'expérience préférée en opérations de chaîne d'approvisionnement.
• Une expérience de leadership est un atout.
• Exigence de compétences en analyse de données.

Responsibilities

• Gestion de la performance des transporteurs.
• Formation des agents partenaires sur les processus.
• Amélioration continue des processus opérationnels.

Skills

Analyse de données

Gestion des relations

Résolution de problèmes

Pensée critique

Compétences interpersonnelles

Gestion de projets

Education

Diplôme universitaire en ingénierie, commerce ou domaine connexe

Tools

Microsoft Excel

Microsoft Office Suite

Job description

En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.

Position Overview:
As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business.

Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space
Key Responsibilities:
Carrier Performance Management
• Act as primary point of contact for delivery agent as well as contact center partners
• Host weekly business review meetings with appliance delivery agent partners
• Conduct data analytics to aid performance review discussions with delivery agents
• Support delivery capacity planning conversations

Process Improvement and Change Management
• Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis
• Identify process improvement opportunities and recommend solutions
• Develop and manage action plans associated with improvement initiatives
• Support carrier onboarding as well as delivery warehouse transition initiatives

Cross-functional Collaboration
• Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting

Competencies:
• Customer Focus
• Action Oriented
• Drives Results
• Communicates Effectively
• Collaborates

Skills:
• Problem solving and critical thinking
• Interpersonal skills (relationship management)
• Data analysis - MS Excel proficiency required
• Process implementation and change management

Direct Manager/Direct Reports:
• Reports to Manager Direct Fulfillment-Delivery Operations

Travel Requirements:
• Limited business travel

Physical Requirements:
• Extended sitting
• Repetitive tasks

Working Conditions:
• Working in an office setting: computer work, camera on virtual meetings, taking support calls

Minimum Education:
• University degree in engineering, commerce, or a related area of study
Minimum Years of Work Experience:
• 2-4 years of experience in Supply Chain operations preferred
Minimum Leadership Experience:
• Previous leadership experience an asset

Certifications:
• None

Other Requirements/Assets:
• Require proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)
• Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required