Analyste de support aux usagers - Technicien(ne) en support informatique - Temps partiel (contr[...]

KPMG Canada; Saskatoon; On-site; CAD 46,000 - 71,000; Part time

Job summary

KPMG Canada recherche un analyste de support aux usagers pour un poste à temps partiel (contrat de 8 mois) à Saskatoon. Les responsabilités incluent le support technique aux utilisateurs, la configuration d'équipements et la participation à des projets informatiques. Le candidat idéal doit avoir d'excellentes compétences organisationnelles et un bon niveau de connaissances en technologie.

Benefits

Programme complet d'avantages sociaux

Qualifications

• Capacité à travailler de manière indépendante et en équipe.
• Capacité d'apprendre rapidement de nouveaux logiciels.
• Intérêt pour comprendre les besoins des utilisateurs.

Responsibilities

• Fournir un support utilisateur à distance ou sur site.
• Offrir un support technique pour divers logiciels de KPMG.
• Configurer des PC et dépanner des périphériques.

Skills

Compétences organisationnelles

Résolution de problèmes

Compétences interpersonnelles

Désir d'apprendre

Connaissance des logiciels Office 365

Connaissance des réseaux et serveurs

Connaissance des appareils iPhone et Android

Education

Certification Microsoft (MCP, MCDST, etc.)

Job description

Analyste de support aux usagers - Technicien(ne) en support informatique - Temps partiel (contrat de 8 mois)

Join to apply for the Analyste de support aux usagers - Technicien(ne) en support informatique - Temps partiel (contrat de 8 mois) role at KPMG Canada

Overview

At KPMG, you will be part of a diverse and dedicated team of problem-solving professionals with a common goal to turn information into opportunities for our clients and communities worldwide.

The User Support Analyst (IT Support Technician) reports to the Support Services Director and is responsible for providing support to all staff and associates.

Responsibilities

• Provide remote or on-site user support as needed
• Offer technical support for various KPMG software, including installation, application interactions, printing, storage, etc.
• Configure PCs with appropriate basic environments, install printers and specific software
• Troubleshoot issues with peripherals such as printers, scanners, etc.
• Assist with various IT service projects as needed
• Participate in communication within the IT services team
• Perform other related tasks

Qualifications

• Strong organizational skills; ability to prioritize tasks in a dynamic environment
• Troubleshooting, problem-solving, and analytical skills
• Ability to work independently and in a team
• Excellent interpersonal skills
• Desire to learn and develop knowledge of the firm and technologies used; ability to understand business needs
• Ability to quickly learn software with minimal supervision
• Ability to learn and adhere to standardized policies, processes, and procedures
• Interest in understanding user needs and providing quality service
• Microsoft Certification (MCP, MCDST, etc.) is an asset
• Deep knowledge of Office 365, Windows 10
• Advanced understanding of networks and servers, previous exposure to Windows network environments
• Deep knowledge of iPhone and Android devices
• Experience in user support in a call center is an asset

This position requires proficiency in written and spoken English. The selected candidate will support national learning programs and communicate with English-speaking colleagues, requiring clear communication of processes to employees in anglophone provinces.

Salary Range - British Columbia

The base salary range for this position is $46,500 to $70,500, with potential bonuses. Compensation is based on location, knowledge, skills, and abilities. In addition to salary, KPMG offers a comprehensive and competitive benefits program.

Our Values and KPMG’s Approach

• Integrity: Doing what is right
• Excellence: Continually learning and improving
• Courage: Thinking and acting boldly
• Together: Respect and strength in diversity
• For the better: Making our work meaningful

KPMG Canada is committed to equal employment opportunity and providing a respectful, inclusive, and barrier-free work environment. We value diversity as key to our success and encourage all qualified candidates to apply.

Adjustments and Accommodations

We are dedicated to an inclusive recruitment process. Adjustments and accommodations are available upon request at any stage, including extra preparation time, accessible communication methods, or assistive technologies. Contact the KPMG Employee Relations team at 1-888-466-4778 for assistance.

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