Analyste d'affaires, Servicenow - ServiceNow Business Analyst

OneSpan; Montreal; On-site; CAD 65,000 - 85,000; Full time

Job summary

Join a leading company in digital identity and anti-fraud solutions as a ServiceNow Business Analyst. This entry-level position involves translating business needs into actionable ServiceNow solutions, configuring the platform, and optimizing business processes. A great opportunity for recent graduates with relevant certifications to kickstart their careers in IT.

Qualifications

• ServiceNow Certifications required.
• Experience with ITSM, SPM, CSM modules is a plus.
• Proficiency in a language other than French is required.

Responsibilities

• Develop business requirements into ServiceNow solutions.
• Configure and optimize ServiceNow to improve processes.
• Support reporting and dashboard development.

Skills

ServiceNow Certifications

System configuration

Scripting

UI creation

Process modeling

Data modeling

Communication

Job description

Join to apply for the Analyste d'affaires, Servicenow - ServiceNow Business Analyst role at OneSpan.

About OneSpan: We specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

Responsibilities:

• Develop understanding of business requirements and translate them into optimal ServiceNow solutions.
• Configure and optimize the ServiceNow platform to improve business processes.
• Support reporting and dashboard development, including Performance Analytics.
• Support user issues on ServiceNow and related modules.
• Manage third-party service providers and maintain the ServiceNow environment.
• Document workflows, configurations, and user instructions.
• Perform system testing and utilize ServiceNow’s Automated Test Framework.
• Collaborate with stakeholders to enhance company performance.
• Support operational needs of related cloud-based applications.

Qualifications:

• ServiceNow Certifications.
• Experience with ITSM, SPM, and CSM modules.
• System configuration, scripting, and UI creation skills.
• Knowledge of process and data modeling.
• Strong communication skills.

Nice to Have: ServiceNow Product Owner certification.

Note: Proficiency in a language other than French is required for collaboration outside Québec.

Job Details:

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Research, Analyst, IT, Software Development

This position is still active and accepting applications.