Analyste d'affaires senior Dynamics 365 CE - Senior D365 CE Business Analyst

Avanade; Saguenay; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading technology company is looking for a Senior Dynamics 365 CE Business Analyst to implement CRM solutions for clients. This role involves leading teams, translating business requirements into technical specifications, and optimizing business processes. Successful candidates will have a strong understanding of Dynamics 365 and dynamic team leadership skills. A commitment to personal and professional development is key in this position.

Benefits

Extensive training (minimum 80 hours/year)

Access to global technical resources

Dedicated career advisors

Supportive community

Qualifications

• Expertise in implementing CRM solutions across all project phases.
• Strong organizational skills and comfort in technical and executive settings.
• Client-centric attitude and passion for technology.

Responsibilities

• Translate business requirements into Dynamics 365 CE solutions.
• Design and optimize business processes via Dynamics 365 CE.
• Guide project teams, track achievements, and contribute to deliverables.

Skills

Lead functional technology and design teams

Communicate complex information

Consultative approach

Lifecycle implementations of Microsoft Dynamics 365 CE

Experience managing teams

Job description

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create numerous opportunities for Microsoft, our clients, and for you. Avanade offers many career paths, sure to lead to your unique success.

Come join us

As a Senior Dynamics 365 CE Business Analyst, you’ll be a professional applying your expertise to implement CRM solutions for our clients across all project phases. You will work with clients and lead Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. You understand CRM systems intimately and know how to connect with clients and lead teams toward goals. You are organized, energetic, and comfortable in both executive and technical settings. This role offers the chance to work with Microsoft’s #1 partner, with a focus on personal development and training in technology and soft skills.

Skills And Experiences

• Lead functional technology and design teams to ensure consistent, beneficial client interactions and solution delivery
• Review your team's work across all project phases (Plan, Analyze, Design, Build, Test)
• Effectively communicate complex information between customers, IT staff, and business partners to ensure high-quality, timely resolutions
• Adopt a consultative approach on complex projects
• Have at least two full lifecycle implementations of Microsoft Dynamics 365 CE or Dynamics CRM
• Experience managing/leading teams both onshore and offshore

About You

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Curious and passionate about technology
• Client-centric attitude
• Passionate about learning and development

What You'll Do

• Translate business requirements into Dynamics 365 CE solutions with stakeholders
• Design and configure Dynamics 365 CE to optimize business processes
• Guide the project team, track achievements, coordinate actions, seek advice, and contribute to meetings and reports
• Define metrics for business and operational success and validate CRM performance
• Support clients with standards, training, and redefining roles/responsibilities
• Expand your network through educational opportunities, industry reading, and professional organizations

Learn more

Check out project case studies and our blogs to learn more about our work and inside stories at Avanade.

Enjoy your career

Benefits include working with Microsoft’s Global Alliance Partner of the Year, extensive training (minimum 80 hours/year), access to global technical resources, dedicated career advisors, and a supportive community. Discover more about our benefits and inclusive culture on our website.

We are committed to diversity and inclusion, fostering a culture of belonging, innovation, and growth. Join us to expand your thinking, experiment courageously, and inspire greatness in yourself and others.