Analyst Wholesale Technical Support (6 month contract)

Jace Holdings Ltd.; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Jace Holdings Ltd. is looking for an Analyst Wholesale Technical Support to provide remote IT application support and enhance operational efficiency for their Wholesale customers. This full-time, six-month contract role involves developing MS Access tools and Excel macros, ensuring top-notch customer service and collaboration with IT departments. Candidates should possess a degree in Computer Science and relevant experience in IT support.

Qualifications

• Minimum 2 years of relevant experience.
• Strong knowledge in MS Access and Excel macros.
• Experience in data handling for report generation.

Responsibilities

• Provide remote IT application support and resolve incidents for customers.
• Develop MS Access tools and Excel macros for process automation.
• Maintain relationships with support teams and vendors.

Skills

MS Access programming

Excel macro development

Troubleshooting principles

Bilingual

Education

Undergraduate Degree in Computer Science

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Analyst Wholesale Technical Support (6 month contract)

Requisition ID: 187827
Career Group: Corporate Office Careers
Job Category: Wholesale Operations
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Alberta; Nova Scotia; Ontario
City: Calgary / Stellarton / Mississauga

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

The Wholesale Technical Support Analyst provides excellent customer service through technical support to our Wholesale customers across the country. The Wholesale Technical Support Analyst must also collaborate with other IT departments in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer service levels.

Here’s where you’ll be focusing:

In this fast-paced role you will:

• Provide remote IT application support for all incidents and requests for all Customers, Sales Reps, and offices in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
• Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
• Develop new MS Access tools tailored to business requirements, ensuring efficiency and accuracy in data management.
• Design and develop new Excel macros to automate processes, enhance efficiency, and improve data accuracy.
• Provide excellent customer service through technical support in a timely, efficient manner
• Communicate with Sobeys staff and customers and ensure that all are kept aware of the status of their Incident and/or Request
• Execute the communication protocol during major, critical and high priority incidents
• Ensure that all incidents and requests meet quality standards
• Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
• Maintain highly satisfactory relationships with support teams and vendors, ensuring deliverables are complete
• Remain current on technology changes and all changes to the Wholesale business model
• Participate in analyzing, determining, and implementing changes that improve departmental

#LI-CF2
#LI-Hybrid

What you have to offer:

• An Undergraduate Degree in Computer Science or related field and a minimum of 2 years of relevant experience.
• Strong knowledge and hands-on experience in MS Access programming, including database design, queries, forms, and VBA scripting.
• Experience in handling large-scale data to generate accurate and insightful reports based on business requirements.
• Proven experience in Excel macro development, including VBA scripting for process automation and data manipulation.
• Experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Schedule flexibility is required to support urgent issues outside of regular business hours on a rotating basis.
• SAP and Salesforce knowledge is an asset.
• Retail IT investigation experience is valuable.
• Bilingual is considered an asset.

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a competitive compensation package, which varies by role. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.