Analyst Wholesale Technical Support

Sobeys; Stellarton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Sobeys is seeking a Wholesale Technical Support Analyst to provide exceptional technical support to our Wholesale customers nationwide. The ideal candidate will have an Undergraduate Degree in Computer Science and relevant experience in MS Access and Excel macro development. Join us in delivering outstanding customer service, collaborating with IT teams, and improving data management processes in a hybrid work environment.

Qualifications

• Minimum 2 years of relevant experience.
• Experience developing Excel macros including VBA scripting.
• Strong knowledge in MS Access programming.

Responsibilities

• Provide remote IT application support in a 24/7 environment.
• Responsible for resolving incidents and fulfilling requests as per SLA.
• Develop MS Access tools and Excel macros for efficiency.

Skills

MS Access programming

Excel macro development

Troubleshooting principles

Data handling

Customer service

Education

Undergraduate Degree in Computer Science

Job description

Requisition ID: 187827
Career Group: Corporate Office Careers
Job Category: Wholesale Operations
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Alberta; Nova Scotia; Ontario
City: Calgary / Stellarton / Mississauga

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

The Wholesale Technical Support Analyst provides excellent customer service through technical support to our Wholesale customers across the country. The Wholesale Technical Support Analyst must also collaborate with other IT departments in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer service levels.

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full time opportunity for a Analyst Wholesale Technical Support. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB.

Here’s where you’ll be focusing:

In this fast-paced role you will:

• Provide remote IT application support for all incidents and requests for all Customers, Sales Reps, and offices in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
• Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
• Develop new MS Access tools tailored to business requirements, ensuring efficiency and accuracy in data management.
• Design and develop new Excel macros to automate processes, enhance efficiency, and improve data accuracy.
• Provide excellent customer service through technical support in a timely, efficient manner
• Communicate with Sobeys staff and customers and ensure that all are kept aware of the status of their Incident and/or Request
• Execute the communication protocol during major, critical and high priority incidents
• Ensure that all incidents and requests meet quality standards
• Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
• Maintain highly satisfactory relationships with support teams and vendors, ensuring deliverables are complete
• Remain current on technology changes and all changes to the Wholesale business model
• Participate in analyzing, determining, and implementing changes that improve departmental.

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What you have to offer:

• An Undergraduate Degree in Computer Science or related field and a minimum of 2 years of relevant experience.
• Strong knowledge and hands-on experience in MS Access programming, including database design, queries, forms, and VBA scripting.
• Experience in handling large-scale data to generate accurate and insightful reports based on business requirements.
• Proven experience in Excel macro development, including VBA scripting for process automation and data manipulation.
• Experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Schedule flexibility is required to support urgent issues outside of regular business hours on a rotating basis.
• SAP and Salesforce knowledge is an asset.
• Retail IT investigation experience is valuable.
• Bilingual is considered an asset.

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a competitive compensation package, which varies by role. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.