Analyst, UKG Workforce Management

University Health Network; Toronto; On-site; CAD 69,000 - 90,000; Full time

Benefits offered by this job

Competitive offer packages

HOOPP (Healthcare of Ontario Pension)

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network (UHN) is seeking an Analyst, UKG Workforce Management to support the implementation, optimization, and ongoing operations of UKG Pro WFM across Scheduling, Time & Attendance, and Leave & Accruals Management.

The role provides business analysis, documentation, testing, data interpretation and user support to ensure WFM configurations reflect operational needs across 24/7 clinical and corporate settings.

Qualifications

• Undergraduate degree in Health Administration, Business, Information Systems, HR, or related field required.
• 1–3 years of experience in scheduling, timekeeping, payroll support, workforce management, business analysis, or related roles.
• Experience documenting workflows, mapping processes, and gathering functional requirements.
• Experience with leave/absence processes or accrual tracking is an asset.
• Strong analytical skills and attention to detail with the ability to interpret complex operational scenarios.
• Familiarity with scheduling, timekeeping, or WFM systems; UKG Pro WFM experience is an asset.
• Understanding of collective agreements and their impact on scheduling and timekeeping is an asset.
• Experience in systems testing (SIT, UAT) including executing test scripts and tracking defects.
• Strong communication and interpersonal skills for cross‑functional collaboration.
• Ability to manage multiple tasks in a fast‑paced project environment with shifting priorities.
• Experience in a unionized healthcare environment.
• Experience participating in or leading large‑scale system implementations.
• Familiarity with schedule standardization practices and workforce optimization methodologies.

Responsibilities

• Partner with operational leaders, schedulers, timekeepers, and SMEs to document current WFM practices across Scheduling, Timekeeping, and Leaves.
• Document current workflows, exception processes, and business rules using standard templates and tools.
• Support requirement‑gathering sessions to identify future‑state needs for Scheduling, Time & Attendance, and Leave Management.
• Assist Leads in translating collective agreement requirements into structured functional requirements and system logic.

Skills

Analytical skills

Attention to detail

Communication skills

Scheduling knowledge

Timekeeping

Education

Undergraduate degree in Health Administration, Business, Information Systems, HR or related field

Tools

UKG Pro WFM

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of vacancies:1
New or Replacement Position:New
Site:Princess Margaret Cancer Centre
Department:Workforce Optimization
Reports to:Senior Manager, Workforce Optimization
Salary Range: $68,932 - $90,000 annually
Hours:37.5 hours per week
Status:Permanent Full-Time
Shifts: Monday to Friday
Closing Date: October 21, 2026

Position Summary

The Analyst, UKG Workforce Management is a key member of UHN’s Workforce Management team, supporting the implementation, optimization, and ongoing operations of UKG Pro Workforce Management (WFM) across the areas of Scheduling, Time & Attendance, and Leave & Accruals Management.

The Analyst provides business analysis, documentation, testing, data interpretation, and user support to ensure WFM processes and system configuration accurately reflect operational needs across UHN’s 24/7 clinical and corporate environments. This role works in close collaboration with operational leaders, schedulers, timekeepers, People & Culture, Payroll, Labour Relations, Digital, and the HRIS/WFM project team.

This role is ideal for someone who is analytical, detail‑oriented, and eager to support digital transformation in workforce management across a large, complex healthcare organization.

Duties

Business Analysis & Requirements Gathering

• Partner with operational leaders, schedulers, timekeepers, and subject matter experts to understand and document current WFM practices across Scheduling, Timekeeping, and Leaves.
• Document current workflows, exception processes, and business rules using standard templates and process mapping tools.
• Support requirement‑gathering sessions to identify future‑state needs for Scheduling, Time & Attendance, and Leave Management.
• Assist Leads in translating collective agreement requirements into structured functional requirements and system logic.

Documentation, Data Collection & Process Mapping

• Develop and maintain documentation related to scheduling patterns, timekeeping workflows, leave/absence processes, and accrual tracking.
• Collect and validate WFM‑related data including schedule structures, pay code mappings, leave balances, accrual rules, exception categories, and unit staffing models.
• Identify data inconsistencies and coordinate with operational partners to resolve issues.
• Keep documentation version‑controlled and aligned with project standards.

Configuration Support & Workflow Alignment

• Assist Leads and technical teams with configuration preparation, documentation review, and design decision logging.
• Participate in validating configuration across Scheduling, Timekeeping, and Leave/Accrual workflows, ensuring system behaviour aligns with expected policies and rules.
• Support mapping current‑state processes to UKG future‑state workflows, identifying standardization opportunities.

Testing, Validation & Issue Tracking

• Contribute to the development of test scripts and scenarios covering all UKG WFM modules.
• Participate in SIT, UAT, and regression testing cycles by executing test cases and documenting outcomes.
• Log defects, support defect triage, and validate fixes.
• Assist with Payroll parallel testing by verifying time‑to‑pay outputs and documenting discrepancies.

Stakeholder Engagement, Training & Change Support

• Contribute to the creation of user guides, reference materials, training content, and process documentation.
• Provide hands‑on support during pilot rollouts, go‑lives, and stabilization periods.
• Support communication of workflow changes and process updates to operational teams.
• Build collaborative relationships with schedulers, timekeepers, and leaders to ensure adoption and consistency.

• Undergraduate degree in Health Administration, Business, Information Systems, Human Resources, or related field required.
• 1–3 years of experience in scheduling, timekeeping, payroll support, workforce management, business analysis, or related operational roles.
• Experience documenting workflows, mapping processes, and gathering functional requirements.
• Experience with leave/absence processes or accrual tracking is an asset.
• Strong analytical skills and attention to detail, with the ability to interpret complex operational scenarios.
• Familiarity with scheduling, timekeeping, or WFM systems preferred; experience with UKG Pro WFM is an asset.
• Understanding of collective agreements and how they impact Scheduling and Timekeeping processes is an asset.
• Experience participating in systems testing (SIT, UAT), including executing test scripts and tracking defects.
• Strong communication and interpersonal skills, with the ability to support cross‑functional collaboration.
• Ability to manage multiple tasks in a fast‑paced project environment and adapt to shifting priorities.
• Experience in a unionized healthcare environment.
• Experience participating in or leading large‑scale system implementation projects.
• Familiarity with schedule standardization practices, documentation approaches, and workforce optimization methodologies.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.