Analyst, Technology Governance

Payments Canada; Toronto; Hybrid; CAD 83,000 - 110,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation package

Health and dental benefits

Paid time off

Professional development

Job summary

Payments Canada is seeking an Analytics and Governance professional to drive enterprise data governance, maintain data assets, and supervise policy and compliance in a complex technology landscape. The role bridges technical systems and business accountability, with focus on data stewardship, ownership, and effective governance across the organization.

You will own data lineage audits, onboarding analysis for new systems, and the data catalog, while ensuring adherence to policies and robust

Qualifications

• Bachelor’s degree in Computer Science, Data Analytics, Information Technology, Information Management, or a related field.

Responsibilities

• Audit systems to map data lineage and establish data ownership across units.
• Analyze backend data ingestion, field headers, and data flows for new systems.
• Maintain the corporate data catalog and business glossaries across the organization.
• Review technology policies and standards; track comments and documentation conflicts.
• Own end-to-end tracking for process and vendor exceptions; manage lifecycle in ServiceNow.
• Develop, publish, and maintain automated dashboards reporting policy compliance and governance metrics.

Skills

Data governance

Data analysis

Stakeholder management

Policy enforcement

Education

Bachelor’s degree in Computer Science, Data Analytics, IT, Information Management, or related field

Tools

ServiceNow

Google Workspace

Job description

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2025 alone, our systems cleared approximately $103 trillion or $411.9 billion every business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

| Who we are

We Are a Public Purpose, Non-profit Organization Situated At The Center Of Canada’s Payment Ecosystem. We Own And Operate Payment Systems That Process Hundreds Of Billions Of Dollars’ Worth Of Payment Transactions Every Business Day. We Convene Ecosystem Participants To Discuss Their Multiple And Diverse Interests And Ideas And To Navigate Industry-level Challenges. We Adhere To a Set Of Values That Are Our North Star

Inspire trust, build community and enable change

Payments Canada — where our country connects

| Our culture

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose!

| What we are looking for

Reporting to the Manager, Technology Governance, the Analyst will drive the operational execution, cross-functional coordination, and continuous monitoring of enterprise Data Governance, GRC (Governance, Risk, & Compliance), and Technology Lifecycle frameworks. This role acts as a critical bridge between technical systems and business accountability, ensuring that Payments Canada’s data assets are rigorously mapped, ownership is clearly established, and technology platforms adhere to organizational policies.

The ideal candidate possesses a strong analytical mindset, blending an understanding of backend data structures (schemas, headers, and data flows) with the diplomatic skills required to establish data stewardship, resolve cross-pillar policy gaps, and manage end-to-end exception tracking within enterprise systems like ServiceNow.

End-to-End Data Management & System Governance

• Conduct comprehensive audits across organizational systems to map data lineage, identify data gaps, and formally establish data ownership and remediation authority across business units.
• Partner with project teams during the onboarding of net-new systems to analyze backend data ingestion, field headers, and map end-to-end data flows to ensure robust downstream reporting.
• Build, enhance, and maintain the corporate data catalogue and business glossaries, translating complex data structures into clear organizational logic.

Policy Management & GRC Operations

• Actively facilitate the review of technology policies and standards across pillars; collaborate directly with owners and peer reviewers to mediate, track, and resolve open comments and documentation conflicts.
• Own the end-to-end tracking framework for process and vendor exceptions. Monitor and manage technology exceptions, track timelines, and ensure rigorous documentation through the review lifecycle.
• Manage the single source of truth for governance documentation, ensuring data integrity, version control, and seamless backend synchronization with ServiceNow as methodologies evolve.

Process Automation & Insights

• Own the development, publication, and continuous maintenance of automated dashboards to report on policy compliance, data governance metrics, and overall framework maturity.

Technical Competencies

• Knowledge of the Canadian Payments Industry, in particular the Canadian Payments
• Clearing and Settlement Systems
• Understanding of risk in payments, data analytics and other payment-related issues
• Critical reasoning and analytical thinking
• Ability to perform research
• Ability to write in a clear and concise fashion
• Ability to create impactful presentations
• Sound time management and organizational skills
• Strong business acumen related to the Financial Services and payments industry
• Demonstrated interpersonal, listening and influencing skills, with the ability to

maintain strong relationships

Personal Competencies

• Enjoy managing, organizing, transforming, and sharing information.
• Strongly values learning and continuous development/ improvement.
• Demonstrated commitment to quality and attention to detail.
• Excellent collaborative and communication skills.
• Detail-oriented focus with the ability to multitask under tight deadlines.
• The ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Excellent relationship management skills.
• Strong problem-solving skills

| What you need to be successful

• Bachelor’s degree in Computer Science, Data Analytics, Information Technology, Information Management, or a related field.
• Minimum of 3-5 years of progressive experience in data governance, systems analysis, or IT compliance.
• Strong foundational knowledge of data governance frameworks (lineage, metadata, data catalogs).
• Practical experience analyzing data structures, database schemas, or data flows.
• Hands-on experience navigating and managing workflows within ServiceNow (or similar GRC/ITSM platforms) (Preferred).
• Proficiency with Google Workspace document management and advanced data visualization/dashboarding tools.
• Proven ability to look at a complex, undocumented landscape of systems and logically trace data origins and bottlenecks.
• Strong interpersonal skills to navigate ambiguous ownership boundaries and confidently lead meetings with cross-functional stakeholders.
• Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
• Travel within Canada may be required.

| Salary range

Our target starting rate for this role is $83,300 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.

Please submit your application by September 18, 2026.

| What's in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up (if eligible)
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

| Our Commitment to Fair Hiring

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.

It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.

| Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing [e-mail].

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.