Analyst - Regulatory Risk

Hard Rock Digital; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading online gaming company in Toronto is seeking an Operational Risk Analyst/Specialist. This role involves reviewing transactions, verifying documentation, and supporting areas like Fraud Prevention, KYC, and AML compliance. The ideal candidate has experience in gaming or fintech, strong analytical skills, and excellent communication abilities. You will be part of a supportive team that values diversity and inclusion, with opportunities for flexible work arrangements and competitive benefits.

Benefits

Competitive pay and benefits

Flexible vacation allowance

Flexible work from home or office hours

Startup culture backed by a secure, global brand

Opportunity to build products for millions

Qualifications

• Experience in an operational or risk-related role within online gaming, payments, or fintech.
• Strong analytical and investigative skills with attention to detail.
• Good understanding of KYC, AML, EDD, Fraud, Payments, or Responsible Gaming.

Responsibilities

• Review transactions and player activity to mitigate risk.
• Verify customer documentation for compliance.
• Assess alerts and escalate potential issues proactively.

Skills

Analytical skills

Investigative skills

KYC knowledge

AML knowledge

Fraud detection

Payments understanding

Verbal communication

Written communication

Job description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We’re looking for a detail-oriented and motivated Operational Risk Analyst / Specialist to join our growing Canadian operations team. You’ll play a hands‑on role in supporting key areas including Fraud Prevention, Payments, KYC & Verification, AML, Enhanced Due Diligence (EDD), and Responsible Gaming (RG).

Reporting to an Operational Risk Supervisor, you’ll review transactions and player activity, verify customer documentation, assess alerts, and escape potential issues — helping to protect customers and the integrity of our platform. You’ll work closely with experienced managers and senior leaders, gaining exposure across multiple risk functions in a dynamic, regulated environment.

What are we looking for?

• Experience in an operational or risk-related role within online gaming, payments, or fintech.
• Strong analytical and investigative skills with attention to detail.
• Good understanding of at least one (preferably all): KYC, AML, EDD, Fraud, Payments, or Responsible Gaming.
• Excellent written and verbal communication skills.
• Comfortable working with data, case management systems, and workflow tools.
• Ability to follow structured procedures and meet performance targets.

Desirable

• Exposure to regulated environments or financial crime compliance.
• Experience with gaming platforms, KYC software, or fraud detection systems.
• Multilingual capability or experience dealing with international markets.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• Flexible work from home or office hours
• Startup culture backed by a secure, global brand
• Opportunity to build products enjoyed by millions as part of a passionate team

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer).