Analyst, Real Time Management

Concentrix; Mississauga; On-site; CAD 60,000 - 65,000; Full time

Job summary

A leading company is seeking an Analyst in Real Time Management to support operations in Mississauga. This role involves preparing reports, analyzing performance metrics, and ensuring effective use of data to meet operational standards. Candidates should have advanced proficiency in MS Excel and experience in a similar role, preferably within the BPO industry. Opportunities for incentives based on performance and comprehensive benefits are included.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid learning days

Qualifications

• Minimum 2 years experience in a similar role.
• Experience in the BPO industry preferred.
• Ready to work in dynamic 24/7 environment.

Responsibilities

• Prepare daily, weekly, and monthly client/internal reports.
• Assist in automating reports by designing macros.
• Manage capacity planning and scheduling for processes.

Skills

Process documentation

Project management

Advanced MS Excel

Automation skills

Ability to handle pressure

Job description

Job Title:

Analyst, Real Time Management

Job Description

The Real Time Analyst is a key member of the workforce team supporting delivery management, client reporting and problem resolution. This person will work closely with the operations team to ensure integrity of the data systems. This person will utilize monitoring of systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix's scheduling standards. This role will support in the management of intraday processes to enable operations to achieve SLA and maximizing efficiencies across all lines of businesses.

Essential responsibilities:

• Responsible for preparing daily, weekly and monthly client/internal reports.
• Preparation of weekly performance / KPI reports and maintaining performance dashboards
• Preparing ad-hoc reports & analysis for management reporting and needs
• Assisting in automating reports by designing macros
• Preparing Monthly performance data for incentives for Operations
• Data extract and data upload from the client system to the CNX side
• Capacity planning and Scheduling for process
• Maintaining and updating trackers for ongoing programs & projects
• Optimize use of tools/technology & to improve efficiency and effectiveness of the organization
• Supporting key strategic projects involving Data mining & Analytics
• Highlight data abnormalities that one may spot in the dataset before hand
• Resolve escalated issues and requests from the account management

Desired Skills :

• Process documentation & development
• Project management
• Team player with willingness to learn and drive to achieve
• Minimum 2 years experience within a similar role
• Experience within the BPO industry is preferred
• Advanced proficiency in MS Excel
• Skill to automate reports - preferred
• Ability to handle pressure situations
• Ability to spot, correct and highlight errors.
• Ability to simplify complex operations into repeatable processes
• Ready to work in dynamic 24*7
• This is an onsite role based at our Mississauga Ontario site

The base salary range for this position is $60k- $65k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, RRSP, paid time off, holidays and paid learning days. The deadline to apply for this position is July 18, 2025.

Location:

CAN Mississauga - 6725 Airport RD

Language Requirements:

Time Type:

Full time

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