Analyst, One Call

Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 65 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liquids and natural gas products produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy industry.

We are an organization that cares not only about results, but how those results are achieved. Our organization is grounded in the values of Safe, Trustworthy, Respectful, Collaborative and Entrepreneurial. Cultivating a positive employee experience and promoting a diverse and inclusive environment where our employees feel engaged, recognized and empowered is foundational to our ambition of being an employer of choice.

We value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules are basic rules that everyone should know and live by. Working for Pembina means working safely.

Overview:

Pembina Pipeline Corporation’s Damage Prevention & Public Awareness (DPPA) team is recruiting for an Analyst, Damage Prevention (One Call) to join the team. This position reports to the Supervisor, Crossings & One Call in the External Services Unit (ESU).

The Analyst is a key member of the team responsible for ensuring the safety and integrity of underground infrastructure by managing and supporting damage prevention activities. This role primarily focuses on One Call ticket triage, ensuring timely and accurate processing of locate requests, while also providing support for other damage prevention initiatives.

This role is critical to ensuring the safety of underground infrastructure and fostering a culture of damage prevention. The Analyst will play a vital role in protecting assets, minimizing risks, and promoting safe excavation practices.

Responsibilities may include but not limited to:

• Review and assess incoming One Call tickets to determine the scope, accuracy, and priority of locate requests and identify potential conflicts or risks to buried infrastructure.
• Coordinate with internal teams, contractors, and third-party locators to ensure timely and accurate responses to locate requests.
• Maintain accurate records of ticket processing and assist in addressing any incident, non-compliance, non-conformance items related to damage prevention, as required.
• Assist with reviewing right-of-way patrol reports and ensure they are documented within the required software tool.
• Analyze ticket trends and excavation activity to identify areas of risk or improvement opportunities.
• Collaborate with others to prepare and present damage prevention performance and compliance/conformance metrics, along with general DPPA messaging.
• Support investigations related to underground infrastructure damage, including gathering data and preparing reports.
• Assist in the execution, development and continuous improvement of damage prevention programs, policies, and procedures.
• Act as a liaison between the company, One Call centers, contractors, and other stakeholders to promote effective communication and collaboration.
• Provide guidance and education to contractors, stakeholders, and the public on safe excavation practices and regulatory requirements.
• Participate in industry forums, training sessions, and outreach events (as applicable) to stay informed of best practices and regulatory changes in damage prevention.
• Participate and support an equitable, diverse, and inclusive workplace.

Qualifications:

• Post-Secondary degree/certificate and/or minimum of five years relevant experience in the field of damage prevention, crossings review, utility locating, or ticket management.
• Strong understanding of Canadian and US Damage Prevention Regulations, Industry Codes, and best practices, along with working knowledge of field construction practices.
• Proficient in using ticket management software (Irth Utilisphere), GIS systems, PowerBI and Microsoft Office 365 applications.
• Attention to detail and accuracy in reviewing and processing One Call tickets.
• Demonstrated ability to initiate and manage change, be innovative, problem solve, think strategically, and prioritize key tasks.
• Ability to adapt to changing priorities and work effectively under pressure.
• Superior communication skills with proven abilities engaging stakeholders to achieve results.

We offer competitive compensation; including base plus incentive bonus, pension & savings plans, health benefits, employee development programs to support personal development and career progression and, a hybrid work arrangement, in an environment that is equitable, diverse, and inclusive.

The successful candidate must be legally able to work in the country of the position. Final candidate will be required to undergo Pre-Employment Background Checks including a Criminal Record Check.

This position is scheduled to be posted until end of day: 05/07/2025. In rare circumstances, a position may be posted for less time if there has been significant interest in the role.

We recognize that diverse perspectives and experiences fuel innovation and enrich our workplace culture. We firmly believe that every individual's unique background, identity and contributions contribute to our collective success. We encourage applications from individuals of all backgrounds and experiences. If you're contacted to set up an interview and you require accessibility accommodations, please let your Talent Acquisition Advisor know at that time.