Analyst - New Product Development, Marketing

American Express; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial services company seeks a New Product Development Analyst to drive strategic projects focusing on customer experience and competitive advantage. This role involves collaboration across various departments, financial analysis, and project management, ensuring alignment and effective execution on initiatives.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, and vision benefits

Flexible working model

Generous paid parental leave policies

Access to global on-site wellness centers

Free counseling support through Healthy Minds program

Career development and training opportunities

Qualifications

• Ability to multi-task and manage projects in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Strategic thinker focused on innovation and project ownership.

Responsibilities

• Collaborate with stakeholders to identify opportunities and drive project execution.
• Conduct financial analysis and lead feasibility studies in partnership with finance.
• Develop and execute go-to-market strategies while managing project stakeholders.

Skills

Project Management

Communication

Strategic Thinking

Relationship Building

Analytical Skills

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Analyst, New Product Development role is an exciting and dynamic role which offers the opportunity to partner on strategic product and capability development and redesign initiatives focused on creating superior customer experience, sustainable competitive advantage, and as a result, profitable growth. The role requires the individual to collaborate and partner with stakeholders across the blue box to identify opportunities, develop the strategy, ensure alignment, and drive the flawless execution of projects & initiatives.

With some high-profile projects scheduled to be delivered in 2025 and beyond, the New Product Development team continues to be an exciting area of opportunity and remains a key strategic focus for the market. The role offers the unique opportunity to work across a variety of areas including:

• International Card Services (ICS) Payments, Lending, Charge, Proprietary and Co-Brand.
• Driving ICS digital first agenda through capability development and implementation.
• Competitor analysis and opportunity sizing, including working closely with Enterprise Analytics to define design target and growth opportunity.
• Conducting financial analysis in partnership with Finance on opportunities.
• Leading project scoping, feasibility analysis, and build discovery in close partnership with Tech.
• Developing and executing on go-to-market strategy working closely with product owners and acquisition.
• Project and stakeholder management, working closely with Tech, Legal, Compliance, Risk, Global Servicing Network, Operations, Training and many other groups.
• Working with International teams to share best practices.

Minimum Qualifications

• Demonstrated ability with multi-tasking, project management, attention to detail and prioritization skills in a fast-paced environment.
• Demonstrated communications skills, both written and verbal.
• A proven ability to challenge the status quo, improve existing processes, and lead through ambiguity.
• Strong strategic thinking with a focus on innovation and the desire to own a project from conception through
• implementation, and evaluation.
• Excellent relationship building and partner management, and comfort working across various levels within an organization to drive results.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.