Analyst - Network Support

Canadian Blood Services; Halifax; Hybrid; CAD 69,000 - 83,000; Full time

Job summary

A health services organization is seeking a Regular full-time Analyst - Network Support. This role involves managing core network services and requires an active Cisco certification and experience in network implementation. It offers a hybrid work environment, with significant responsibilities in maintaining network reliability. Candidates should possess strong troubleshooting skills and the ability to work collaboratively within a dynamic team.

Benefits

4 weeks' vacation

Annual performance award

Comprehensive health benefits

Defined benefit pension plan

Qualifications

• Post-secondary education in a relevant field.
• Active Cisco certification (CCNA, CCNP, or equivalent).
• Minimum 3 years of experience with Cisco platforms.

Responsibilities

• Deliver and configure core network services.
• Resolve networking performance issues.
• Coordinate deployment activities with project teams.

Skills

Network monitoring and troubleshooting

Collaboration

Problem-solving

Communication

Education

University Degree in Computer Science

Tools

Cisco routers

Cisco switches

Wireless controllers

Network monitoring tools

Job description

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work at 2540 Lancaster Road, Ottawa, Ontario, based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category : Information technology

Job posting ID : 7556

Employment status : Regular full-time

Classification : PTS / MGT / IT B

Salary grade : 7

Salary / Rate of pay : $69,229 - $82,145

Application deadline : 2025-08-18

Application requirements :

• Your up-to-date resume.

This position is open to : Internal and External applicants

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Regular full-time Analyst - Network Support to join our dynamic IT Infrastructure Operations & Delivery team.

The IT Infrastructure Operations & Delivery team plays a vital role in supporting the organization’s life-saving mission by managing and maintaining the core IT infrastructure that enables seamless, secure, and reliable technology services across Canadian Blood Services.

In this role, you will be responsible for the delivery, configuration, maintenance, and support of Canadian Blood Services’ core network services and enterprise network infrastructure . This includes technologies such as switching, routing, firewalls, wireless, WAN, VoIP, structured cabling, and network monitoring. You will work closely with internal stakeholders, external partners, and project teams to ensure the ongoing reliability, stability, and security of our networking environment.

Formula for success

Drawing on your skills in network monitoring and troubleshooting, you will assist in resolving day-to-day performance issues, physical and logical connectivity problems, and basic voice call issues. You will support incident response by managing service tickets and requests from internal customers, ensuring prompt escalation to senior team members where necessary to maintain service continuity.

Applying your developing technical skills, you will support the installation and maintenance of network equipment such as switches, routers, wireless access points, and related cabling infrastructure across Canadian Blood Services sites and data centers. You will assist with patch panel and rack installations, follow cable management best practices, and contribute to the maintenance of accurate documentation such as diagrams and support materials.

Leveraging your ability to work collaboratively, you will assist project teams by helping to define networking requirements, coordinating deployment activities, and ensuring necessary change records are opened and tracked through Canadian Blood Services' ITSM system. You will support timely delivery of project tasks aligned with business timelines and standards.

Utilizing your organizational and communication skills, you will support engagement with third-party service providers by assisting in the coordination of service tickets, ensuring appropriate urgency levels are applied, and helping to track issues through to resolution to support timely service restoration for end users.

Gaining hands-on experience in a live enterprise environment, you will expand your knowledge of structured cabling systems, Power over Ethernet (PoE), and enterprise network tools and monitoring platforms, while following security and operational best practices.

Desired education and skills

Post-secondary education in a relevant field, preferably a University Degree in Computer Science, Information Systems, or equivalent.

An active Cisco certification (CCNA, CCNP, or equivalent) is required.

Minimum three (3) years of enterprise network implementation and administration experience with Cisco platforms.

Intermediate knowledge of networking essentials and experience in a Cisco environment (cabling, TCP / IP, switching, routing, wireless, firewalls, VoIP, monitoring, and protocol analyzers).

Experience deploying and supporting Cisco network infrastructure, including routers, switches, wireless controllers, access points, firewalls, VPN, and security solutions.

Experience of network troubleshooting in an enterprise, cloud environments, VoIP and cellular services, or service development.

Strong interpersonal skills, ability to collaborate, excellent problem-solving, and ability to convey technical information to non-technical audiences.

Ability to work independently or in a team, provide 24 / 7 on-call support on rotation, and maintain strong organizational skills.

What we offer you

4 weeks' vacation.

Annual performance award up to 6%.

Comprehensive group health, dental and vision benefits for you and your family.

Defined benefitpension plan.

Employee discounts, wellness program, professional resources.

What you can expect

This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40 % of the time / days of the week.

Shift / hours - Monday to Friday, 37.5 hours per week, 7.5 hours per day. Flexibility to work some evenings and week-ends.

On call rotation after hours is expected once a month.

Travel requirements - some travel will be required to support sites across the country.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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