Analyst - Menu Content & Pricing

Insight Global (United States); Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

Insight Global is hiring an Analyst, Menu Content & Price Management to support a leading quick service restaurant brand across Canada and the U.S. This role executes menu and pricing changes across POS, mobile apps, kiosks and delivery platforms.

You will work with marketing, operations, supply chain, product and category teams to gather requirements, coordinate changes, run UAT, and publish end-user communications. Onsite in Toronto, five days a week.

Qualifications

• 2+ years gathering, managing, and coordinating complex business or technical requirements.
• Experience supporting a Quick Service Restaurant (QSR) or with digital platforms such as POS systems, mobile applications, kiosks, or third-party delivery services.
• Exceptional attention to detail with the ability to prioritize tasks and meet deadlines in a fast-paced, dynamic environment.
• Strong communication skills with the ability to work cross-functionally between business and technology teams.
• Experience with project management methodologies and tools.
• Experience with testing efforts and performing User Acceptance Testing (UAT).

Responsibilities

• Coordinate and track menu changes across multiple technology platforms (POS, apps, kiosks, delivery).
• Support menu testing initiatives and perform UAT for digital offers.
• Provide consultative guidance on menu format and content during product design and execution.
• Prepare and publish end-user communications related to menu and price updates.
• Contribute to training materials for new products or changes.
• Deliver regular status updates, reports, and release schedules.
• Evaluate previous menu updates to identify process improvement opportunities.

Skills

Requirements gathering

QSR platforms

Attention to detail

Cross-functional communication

Project management

UAT testing

Tools

PM software

Job description

Job Description

Insight Global is hiring an Analyst, Menu Content & Price Management to support a leading quick service restaurant brand across Canada and the U.S. This individual will play a critical role in capturing, documenting, and coordinating menu and pricing changes across multiple technology platforms, including Point of Sale (POS), mobile applications, kiosks, and delivery services. This is an execution mindset opposed to strategic direction and the primary objective of this role is to manage timelines and project delivery. This is a full onsite role 5 days a week in Toronto.

This role serves as a key liaison between business stakeholders and upstream/downstream technology teams, ensuring seamless execution of evolving menus, promotions, and digital offers. Responsibilities include collaborating with cross-functional teams such as marketing, operations, supply chain, product, and category management to gather requirements in formats required by technology vendors. The analyst will coordinate and track menu changes, support menu testing initiatives, perform UAT for digital offers, and provide consultative guidance on menu format and content during product design and execution.

Additional responsibilities include preparing and publishing end-user communications related to menu and price updates, contributing to training materials for new products or changes, and delivering regular status updates, reports, and release schedules. The role will also evaluate previous menu updates to identify opportunities to improve processes and enhance the delivery of menu changes across various technology platforms.

Skills and Requirements

• 2+ years of experience gathering, managing, and coordinating complex business or technical requirements
• Previous experience supporting a Quick Service Restaurant (QSR) or with digital platforms such as POS systems, mobile applications, kiosks, or third-party delivery services
• Exceptional attention to detail with the ability to prioritize tasks and meet deadlines in a fast-paced, dynamic environment
• Strong communication skills with the ability to work cross-functionally between business and technology teams
• Experience with project management methodologies and tools
• Experience with testing efforts and performing User Acceptance Testing (UAT)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].