Analyst, IT Portfolio Management

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 62,000 - 78,000; Full time

Benefits offered by this job

Annual Paid vacation

Performance incentive

Defined benefit pension plan

Group insurance from day one

Training and mentorship

Inclusive workplace culture

Job summary

CMHC in Ottawa, Montreal, and Toronto seeks an Analyst, IT Portfolio Management to support IT performance and portfolio reporting, tools, and operating model documentation. You will help keep data accurate, support users, coordinate activities, and ensure consistent processes across IT.

The role requires an undergraduate degree in business, information management, or a related field, plus at least one year of IT support or business analysis experience.

Qualifications

• An undergraduate degree in business, communications, information management, or a related field.
• 6
• At least one year of IT support or related experience.
• Strong organizational and time-management skills.
• Experience collecting, entering, organizing, or reporting on data.
• Comfort with SharePoint, Teams, Power BI, and Excel.
• Ability to provide user support and coordinate meetings and trainings.
• Strong written and verbal communication.
• Ability to connect strategy to outcomes through performance indicators.

Responsibilities

• Collect, update, and maintain project and performance data in IT tools.
• Prepare standard performance reports for IT leaders.
• Provide first-line support to users of portfolio and performance tools.
• Maintain IT policies, procedures, and operating model docs.
• Support portfolio prioritization, governance, and improvement activities.
• Create and format communications, training materials, and resources for IT initiatives.
• Coordinate training sessions and internal forums.
• Collaborate with team members and partners to gather information and keep communications flowing.

Skills

Data reporting

Communication

Organization

Collaboration

Prioritization

Education

Bachelor's degree or equivalent

Tools

Power BI

Excel

SharePoint

Teams

Job description

Job Requisition ID: 12469

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC); Toronto (ON)

Travel Requirement: Limited

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 62393.27 to $ 77991.59 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

Benefits

We've got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the IT Performance and Planning team, in the Analyst, IT Portfolio Management position, where you’ll provide hands-on support for IT performance and portfolio reporting, portfolio tools, operating model documentation, and internal adoption activities. You’ll help keep information and data accurate and up to date, support users, coordinate key activities, and contribute to clear, consistent processes across IT.

Help shape how IT measures, understands, and demonstrates its impact.

What You’ll Do

• Collect, update, and maintain project and performance data and information in IT performance and portfolio tools, helping ensure that data is accurate and complete.
• Prepare standard performance reports and organize information for review by the team and IT leaders.
• Provide first-line support to users of portfolio and performance tools, resolving routine questions and directing more complex issues to the appropriate team member.
• Maintain IT policies, procedures, process maps, templates, and operating model documentation.
• Support portfolio prioritization, governance, and improvement activities by coordinating meetings, tracking tasks, consolidating feedback, and keeping documentation organized.
• Help create and format communications, training materials, and other resources for internal IT initiatives.
• Coordinate training sessions and internal forums, including invitations, materials, participation tracking, and feedback collection.
• Work with team members and business partners to gather information, support surveys and follow-ups, and keep communication flowing.

What You Should Have

• An undergraduate degree in business administration, communications, information management, or a related field, or an equivalent combination of education and experience.
• At least one year of experience in IT support, business analysis, coordination, or a similar role.
• Strong organizational skills, attention to detail, and the ability to manage several tasks and timelines with guidance.
• Experience collecting, entering, organizing, or reporting on data.
• Comfort with collaboration and productivity tools such as SharePoint, Teams, Power BI, and Excel.
• Comfort providing user support and coordinating meetings, training sessions, or other team activities, and the ability to work collaboratively and provide timely, reliable support to colleagues and internal partners.
• Strong written and verbal communication skills.
• The ability to connect strategy to measurable outcomes through performance indicators and reporting.

It Would Be Great If You Also Had

• The ability to communicate effectively in both official languages (English and French). While not required, bilingualism is considered a significant asset and would support collaboration.
• Experience in the public sector or financial services, or exposure to portfolio or service management tools such as Planview and/or Service Now, would be considered an asset.
• Familiarity with IT operating models, delivery environments, or governance practices.
• Experience coordinating meetings, workshops, training sessions, or communications in a corporate environment.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.