Analyst IT - Level 2-Daily

TalentBurst; Montreal; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

A leading company in Montreal is seeking an IT Production Support professional with strong ITIL and incident management experience. The role involves monitoring, troubleshooting Java applications, and working in a 24/7 Command Center environment. Candidates should possess strong communication skills and a bachelor's degree in IT or related fields. Knowledge of SQL and scripting languages is essential, along with the ability to collaborate effectively with various teams.

Qualifications

• 3-5 years as Application Production Support.
• Experience in monitoring, troubleshooting & deployments of Java applications.

Responsibilities

• 70% of Command Center Monitoring (L1), alert management, call out, escalation.
• Diagnose and troubleshoot basic technical issues.

Skills

Communication

Problem Solving

Scripting

SQL

ITIL

French

Education

Bachelor's degree in computer science

Tools

Dynatrace

Service Now

PowerBI

Excel

PowerPoint

Job description

Job Title :-IT Production Support (ITIL &Incident management Exp. Needed)
Location:- Montreal, QC (Hybrid)
Duration:12 month(s) + Months Contract (With Possibility of extension)

Description/Comment:Skills needed:
- Strong communication skill ( written and verbal )
- Good knowledge of ITIL concepts (with experience in Incident management & Problem Management).
- Knowledge of SQL: able to build extended queries and know the SQL keyword, ideally Oracle
- Knowledge in Unix and scripts: know commands to perform health check on a server and able to parse and investigate a log file
- At least 3-5 years as Application Production Support
- 70% of Command Center Monitoring (L1), alert management, call out, escalation, incident management, reporting

Technical Skills

• Experience in technical production support, including monitoring, troubleshooting & deployments of Java applications.
• Knowledge on Linux, Windows, middleware & Oracle DB
• Knowledge on production tools like Dynatrace, Geneos, Service Now, Autosys etc.
• Understanding of ITIL concepts and IT service management best practices (certification will be preferred).
• Good Knowledge on any scripting language (Python/Powershell/Shell/ VBA) will be preferred.
• Knowledge of creating reports using PowerBI/Excel/PowerPoint/ServiceNow dashboards etc.
• Knowledge of French (verbal & written) will be considered an asset along with English proficiency required for this role.

• Behavioral Skills
  • Open to work in a 24X7 Command Center Support team in FTS model.
  • Competent to diagnose and troubleshoot basic technical issues.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Proficient in problem-solving by collaborating with various teams.
  • Dynamic approach in managing different situations & stakeholders during incidents.

Qualification

• Bachelor's degree in computer science, information technology or equivalent.
• Prior experience (3 -5 years) in production support project preferably for a bank.

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