Analyst IT

TalentBurst; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Level 3 IT Analyst to significantly contribute to governance and control in a dynamic environment. This role involves managing projects, ensuring compliance with bank policies, and preparing management reports to aid decision-making. You will be at the forefront of process improvement initiatives, utilizing your strong ITIL knowledge and production support experience. This position offers a hybrid work model, allowing you to balance your professional and personal life while making impactful contributions to the organization. If you thrive in a collaborative and client-focused atmosphere, this opportunity is perfect for you.

Qualifications

• Strong knowledge of ITIL processes and frameworks is essential.
• Experience in production support and data reporting is crucial.
• Excellent communication and organizational skills are necessary.

Responsibilities

• Contribute to governance and controls for the department.
• Assist in project management and budget tracking.
• Generate management reports and streamline KPIs.

Skills

Production support experience

ITIL processes knowledge

Incident management

Change management

Problem management

Release management

Data gathering and reporting

MS Office proficiency

Data warehousing knowledge

Infrastructure knowledge (Linux, Windows, Cloud)

Excellent communication skills

Banking sector experience

Initiative and proactive skills

Organizational skills

Tools

ServiceNow

Job description

Analyst IT - Level 3
Location: Hybrid in Montreal QC
Duration: 12 month(s) Can be extended to 24 months.

GOVERNANCE & CONTROLS

Significantly contribute to governance and control area for the department (Global Banking, ALM Treasury, Functions). Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation. Work on tasks related to Risk and Controls framework development and BAU assessments. Ensure the Bank policies are applied and all teams comply to the same. Ensure the department is audit ready at all times. Be prepared to represent or assist the representative of the department in all internal and external audits.

PROJECT MANAGEMENT & BUDGETING

Assist in centralizing all incoming projects (Change the Bank) for the platform, and manage deliverables from the team. If necessary, be hands-on and eventually play a Project Manager role for any of the projects. Lead ongoing transformation and continuous process improvement initiatives to improve quality, mitigate operational risk and optimize expenses. Assist in the budget preparation exercises for the department, and track invoices and other expenses.

MANAGEMENT REPORTING

Identify and streamline KPIs and reporting needs. Generate scorecards/dashboards for management and business reporting. Ensure quick meaningful metric/periodic report/snapshots generation that ease and drive management decisions. Centralize the reporting structure for governance, controls, projects, reports etc. and ensure its maintainability. Assist in the preparation of management committees – OpCos, governance forums, project committees, etc.

IT CONTINUITY

Oversee IT continuity exercises for the department and ensure that its recordkeeping is maintained in line with controls.

OTHERS

Own, execute and report the Top-Down activities ITP Management instructs to implement through the Client head of GB, ALMT and Functions. Organize and monitor the activity and interaction of the Team aligned with a "client-focused, simple and clear, collaborative and efficient approach.” Oversee and evaluate customer feedback to develop quality improvement processes.

STRENGTHS AND SKILLS THAT WILL HELP YOU SUCCEED

• Experience in Production support role
• Good knowledge of ITIL processes and frameworks
• Significant experience with processes like incident, change problem and release management
• Experience in gathering data and generating reports/graphs with tools like ServiceNow
• Hands-on with MS Office tools for reporting and presentations
• Experience with data warehousing and reporting technologies
• Good infrastructure knowledge – Linux, Windows, Cloud computing, replication, architecture
• Excellent communication skills, interacting with users, IT and stakeholders
• Experience in the banking sector, with an understanding of regulatory obligations is a strong plus
• Ability to take initiatives (make proposals and drive them to completion)
• Organizational skills (being proactive)