Analyst, Insights and Pipeline Management

Canadian Cancer Society; Prince George; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

PTO + holidays

Life insurance

EAP

RRSP

Education support

Employee discounts

Job summary

Grainger Canada is seeking a Donor Care Representative (Inbound Calls) to support customers across Canada in a hybrid work arrangement. The role focuses on maintaining strong customer relationships, responding to inquiries, and driving sales opportunities within assigned accounts.

You will use Grainger's CRM (Salesforce) to manage tasks, coordinate with districts, and deliver excellent service while meeting performance targets.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• 2+ years direct outside sales experience (or equivalent inside sales/marketing).

Responsibilities

• Understand customer goals and respond to changing needs.
• Demonstrate knowledge of market data and resources to respond to developments.
• Oversee managed inventory tasks to increase sales and contacts.
• Understand Grainger's Value Proposition and grow profitable sales.
• Develop account penetration strategies including regular business reviews with essential customers.

Skills

Outside sales

Account management

Customer service

Forecasting

Education

High School Diploma/GED

Bachelor's Degree preferred

Job description

Grainger Canada is Canada's largest distributor of industrial supplies.Founded in 1889, the company provides a wide range of products and services that make it easy for customers to keep their oper... Show more

CA$48,000.00 yearly

Permanent, Full-time

Donor Care Representative (Inbound Calls).This posting is for (1) current vacancy.Toronto, ON | Vancouver, BC | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Kelowna, BC| Prince George, ... Show more

Work Location Type: Hybrid

About GraingerGrainger Canada is Canada's largest distributor of industrial supplies. Founded in 1889, the company provides a wide range of products and services that make it easy for customers to keep their operations running and their people safe. Grainger offers the broadest selection of in-stock, brand-name products from the world’s top manufacturers, and serves customers from a Canada-wide distribution network. Our 1,600 Canadian team members and 25,000+ team members globally are committed to serving our customers and communities in exceptional ways focusing on delivering the highest level of service. Grainger Canada is a subsidiary of U.S.-based W. W. Grainger, Inc. (NYSE: GWW), North America's leading broad line supplier of maintenance, repair and operating (MRO) products. Grainger also operates in Asia, Europe and Latin America.

Compensation:

The base salary for this role ranges between $60,000.00 - $80,000.00, with eligibility for an incentive target of $27,000.00 % which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position DetailsAccount Managers will produce positive sales growth for a specific geography or vertical market with an average of 40-45 current accounts and average of $2M dollars annually. Use Grainger's Customer Relationship Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the District Sales Manager. You Will

• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales
• Develop account penetration strategies to include regular business reviews for essential customers to maximize sales

You Have

• High School Diploma/GED required
• Bachelor's Degree preferred
• 2+ years direct outside sales experience (or equivalent inside sales or marketing experience) required
• Sales forecasting opportunity management and customer planning
• Travel required to each customer within aligned market at least once per month, or more frequently where needed
• Process discipline, ability to align planning goals with a pipeline development process to grow market revenue
• Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions

This role may require you to attend customers' sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits:Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.