Account Manager

W.W. Grainger, Inc.; Burnaby; Hybrid; CAD 59,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO and holidays

Life insurance coverage

Employee discounts

Retirement Savings Plan

Job summary

Grainger, a leading MRO distributor, is seeking an Account Manager in Burnaby, BC. This hybrid role involves managing a portfolio of accounts, driving sales growth, and maintaining strong customer relationships across a defined geography.

You will report to the District Sales Manager and use Salesforce to manage pipelines, forecast, and optimize opportunities. Travel to customers is required monthly, with a base salary plus incentive targets based on performance and location.

Qualifications

• Bachelor's degree required.
• 3+ years direct outside sales experience.
• Experience with CRM systems and forecast processes.

Responsibilities

• Demonstrates knowledge of clients and needs, develops strategies to enhance satisfaction and loyalty.
• Understands customer goals and evolving business needs; leverages market insights.
• Develop and execute plans to achieve sales, gross profit and services objectives.
• Partner with internal/external stakeholders to support profitable growth across accounts.
• Oversee support of managed inventory to deepen understanding and drive sales.
• Articulate Grainger’s value proposition to deliver solutions and grow revenue.

Skills

Sales experience

Planning discipline

Forecasting

CRM systems

Account management

Education

Bachelor's Degree

Tools

Salesforce

Job description

Location

BURNABY, British Columbia, CA, V5C 5A9

Work Location Type

Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com.

Compensation

The base salary for this role ranges between $58,880 - $80,960, with eligibility for an incentive target of $27,000.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Account Managers will produce positive sales growth for a specific geography or vertical market with an average of 40-45 current accounts and average of $2M dollars annually. Use Grainger's Customer Relationship Management (CRM) system, Salesforce, to perform all the aspects of business daily. You will report to the District Sales Manager. This role is based in Prince Rupert, BC.

You Will

• Demonstrates appropriate knowledge of company clients and their needs and requirements and is continuously alert and responsive to changing customer needs, and formulates business strategies designed to enhance customer satisfaction, build relationships and product/service loyalty, and ensure competitive advantage in the marketplace.
• Understands customer goals and evolving business needs, leveraging market insights and internal resources to proactively respond to change.
• Develop and execute plans to achieve company sales, gross profit and related services objectives.
• Partner with key internal and external stakeholders to support profitable growth across existing customer accounts, aligned with CSG.
• Oversee support of managed inventory to deepen customer understanding, expand relationships, and drive sales results.
• Articulate and apply Grainger’s value proposition to deliver solutions to grow profitable sales
• Execute account penetration strategies, including regular business reviews, to maximize customer value and revenue.

You Have

• Bachelor's Degree required
• 3+ years direct outside sales experience (or equivalent inside sales or marketing experience) required
• Strong planning discipline to align goals, manage a sales pipeline, and execute account strategies that drive revenue and margin.
• Knowledge of structured sales processes, account penetration strategies, forecasting, and opportunity management.
• Proficiency in CRM systems (e.g., Salesforce) and other sales enablement tools to manage pipeline, accounts, and customer data
• Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions.
• Travel required to each customer within aligned market at least once per month, or more frequently where needed.

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.