Analyst III, Method Transfer Sciences (Biochemistry)

Emergent BioSolutions Inc.; Winnipeg; On-site; CAD 110,000 - 160,000; Full time

Job summary

Emergent BioSolutions Inc. seeks a Manager Digital Services – Business Services to lead a team delivering enterprise applications and client service excellence across Manitoba.

The role focuses on SAP and SuccessFactors within a provincial health system context and requires strong leadership and customer‑centric collaboration. The position supports multiple projects, drives system improvements, and partners with vendors to ensure secure, compliant operations.

Qualifications

• 8 years of progressive management experience in a large digital services org.
• Experience leading client services for complex IT systems.
• Ability to manage multiple projects and vendor relationships.

Responsibilities

• Manage operational support for enterprise business systems (SAP, SuccessFactors).
• Oversee multiple concurrent projects from initiation to completion.
• Define requirements and manage changes/upgrades in production environments.
• Plan procurement or development and ensure ongoing maintenance per standards.
• Coordinate with vendors and influence change management and benefits realization.

Skills

Leadership

Client services

Enterprise applications

Education

Post-secondary degree in technology / CS / engineering / digital health

Tools

SAP

SuccessFactors

Job description

We have an opportunity for a Manager Digital Services – Business Services who will manage a team of client service professionals with technical expertise to support Enterprise Business Applications (Primarily SAP, SuccessFactors, and related applications) to enable the effective delivery of health services across the provincial health system. The successful candidates’ leadership, professionalism, diplomacy, and continuous improvement orientation will be evident as they collaborate with clients and colleagues to provide excellent customer service, identify system solutions, and support an integrated province-wide health‑care system that provides multiculturally respectful health services delivery.

This position will model a customer‑centric approach for its assigned team, units, services, projects and improvement initiatives. As this role is provincial in nature, the work location is flexible within Manitoba and will be made in consultation with the successful candidates.

Reporting to a Director Enterprise Applications, the Manager Digital Services – Business Services will

• Manage all aspects of operational support for enterprise business systems, primarily SAP, SuccessFactors, and related applications.
• Manage all aspects of multiple concurrent projects assigned for completion within the work unit from initiation to completion including scope, risk, change, issue, schedule, cost, quality and communication, involving the area director and vendors as required.
• Communicate requirements for projects and manage the ongoing introduction of changes, upgrades or the introduction of new applications/technology platforms to the operating environment, including acting as the primary area contact on reviews to transition assigned applications to regular operational use.
• Plan, recommend procurement or development, deliver assigned projects, and ensure ongoing maintenance (including lifecycle refresh, patching and/or application enhancements and upgrades) of assigned technologies within the enterprise architecture and required standards.
• Collaborate with vendors and exchange appropriate information to ensure the delivery of relevant outsourced services and ongoing vendor support.
  Influence or lead change management, and benefits realization measurement in coordination with business leads for key projects.
• Promote the ongoing adoption, optimization, deployment and maintenance of technologies and related equipment, updating these in alignment with the established enterprise architecture and standards, and approved operating plans.

Experience

• 8 years of progressive management experience in a large, 24/7/365, geographically dispersed digital services organization specializing in providing enterprise application solutions and supports, preferably in the health-care sector, including:
  5 years of experience managing client services focused on maintaining a wide range of complex computer systems and information infrastructure in a shared services environment. 3 years of experience implementing annual operating plans focused on client service and leading multiple project teams. 3 years of experience influencing mid and senior management, key stakeholders, and collaborating with vendors on outsourced services.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in technology, computer science, engineering or digital health/clinical informatics from an accredited educational institution.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing with an associated regulatory body as appropriate.

Qualifications and Skills

• Demonstrated mid-level leadership capabilities. The provincial health system in Manitoba has adopted the framework.

Physical Requirements

• Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg.
• Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled.
• Travel throughout the province requiring a valid Manitoba driver’s license and use of a personal motor vehicle.