Analyst II - Clinical Drug Services

ABC Benefits Corporation; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A health services organization is seeking an Analyst II in Clinical Drug Services to assess Special Authorization requests. The ideal candidate will have a post-secondary education in health services or related experience, and possess strong analytical and communication skills. This role involves entering data, handling inquiries, and preparing correspondence. Join an innovative team committed to outstanding customer service and community leadership.

Benefits

Career growth opportunities

Healthy work-life balance

Diversity and inclusion initiatives

Qualifications

• Post-secondary education in the health services or medical field.
• Knowledge of medical terminology and drug names.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.

Responsibilities

• Assess and render decisions on Special Authorization requests.
• Enter information on Alberta Blue Cross computer systems.
• Prepare correspondence for prescribers and subscribers.
• Handle inquiries from internal and external customers.

Skills

Analytical skills

Problem solving

Decision-making

Communication

Teamwork

Time management

Education

Post-secondary education in health services

Tools

Microsoft Office

Job description

Analyst II - Clinical Drug Services page is loaded

Analyst II - Clinical Drug Services

Apply locations Work From Home Alberta time type Full time posted on Posted 8 Days Ago job requisition id R899

Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

We currently have temporary career opportunities for an Analyst II in our Clinical Drug Services department. This position is responsible for delivering exceptional Special Authorization service to our customers, within established standards for turn-around. Special authorization is a process whereby prescribers can request coverage for specific drugs for their patients.

WHAT YOU WILL DO:

• Assess and render decisions on Special Authorization requests according to the established guidelines for drug(s) requested and accepted medical condition(s).
• Determine appropriate system entry and correspondence information to be recorded.
• Enter information on Alberta Blue Cross computer systems regarding Special Authorization requests in order to facilitate appropriate claims adjudication.
• Prepare correspondence advising prescribers and subscribers of decisions regarding Special Authorization requests.
• Handle electronic and telephone inquiries from both internal and external customers.
• The ability to work occasional weekdays until 5:00 pm, weekends, and statutory holidays on a rotation basis is required.

WHAT YOU WILL HAVE:

• Post-secondary education in the health services or medical field (i.e. Pharmacy Technician diploma, Medical Office Administration certificate/diploma), or directly related experience.
• Knowledge of medical terminology and familiarity with drug names is required. Pathophysiology would be an asset.
• Must possess excellent analytical, problem solving, and decision-making skills.
• Must have a demonstrated ability to manage time effectively and work with minimum supervision in a team environment.
• Must have a high degree of accuracy and attention to detail.
• Computer proficiency, particularly with Microsoft Office (i.e. Word, Excel, and preferably Access) is required.
• Excellent written and verbal communication skills, as well as organizational skills are required.
• Must have demonstrated ability to meet the challenges of heavy workloads and frequent change.
• Must be a strong team player.
• Must be service-oriented and responsive to our customers. This includes the ability to establish and maintain effective working relationships with both internal and external customers.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

About Us

Alberta Blue Cross is an Alberta based not-for-profit, dedicated to delivering exceptional customer experience and community leadership. We are committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans.

We believe in what we do—and place trust in our employees to deliver our vision.

* The Blue Cross symbol and name are registered marks of the Canadian Association of Blue Cross Plans, an association of independent Blue Cross plans. Licensed to ABC Benefits Corporation for use in operating the Alberta Blue Cross Plan. † Blue Shield is a registered trade-mark of the Blue Cross Blue Shield Association.