Analyst I Digital Knowledge

Enbridge Inc.; Calgary; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Digital Knowledge Analyst to enhance their digital strategy and support HR operations. This role involves overseeing communication requirements, curating content, and fine-tuning AI tools to ensure effective knowledge management. With a focus on collaboration, you’ll engage with various HR departments to identify content needs and optimize digital solutions. The position offers a flexible hybrid work model, allowing for a balance between remote work and office presence. If you're passionate about leveraging technology for knowledge sharing and have a keen eye for detail, this opportunity could be the perfect fit for you.

Benefits

Flexible Work Schedule

Work from Home Options

Qualifications

• 1+ years of experience in NLP and digital knowledge management.
• Strong collaboration and customer support mindset.

Responsibilities

• Oversee communication requirements and content curation.
• Support knowledge requests and optimize AI tools.

Skills

Natural Language Processing (NLP)

Digital Knowledge Management

Content Curation

Collaboration Skills

Attention to Detail

Time Management

Job description

Analyst I Digital Knowledge

Analyst I Digital Knowledge

Apply remote type Hybrid: Remote and Office locations Edmonton, AB, CAN North York, ON, CAN Calgary, AB, CAN Houston, TX, USA

Time type: Full time

Posted on: Posted 8 Days Ago

Time left to apply: End Date: December 31, 2024 (6 days left to apply)

Job requisition id: 65910

Posting End Date: December 30, 2024

Employee Type: Temporary (Fixed Term)-Full time

Union/Non: This is a non-union position

At Enbridge, we embrace new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages self-improvement, innovation and growth so that we can promote from within.

We are looking for outstanding employees who share our vision to be the best in everything we do, from safe and reliable operations to innovative solutions and complete team commitment and dedication to our values!

Enbridge is seeking a Digital Knowledge Analyst to join our outstanding team!

The role is responsible for day-to-day operations such as: overseeing and executing communication requirements, content curation, intake and routing, fine-tuning of AI tools, development of new content and support of our digital strategy.

Please note: This is a 1-year temporary fixed-term assignment with an anticipated end date February 2026.

What you will do

• Support day-to-day knowledge requests from HR.
• Respond to requests for new knowledge intake; operational publication on HR digital platforms (Mya, ELink, HR KNOW); oversight of communication requirements; adherence to the knowledge governance program.
• Support customers in knowledge design discussions and ensure a digital-first approach to content requests.
• Engage in and support knowledge-related training or awareness activities across HR.
• Liaise with multiple HR departments and Partners, in conjunction with the Digital Knowledge team, to identify new content or updates to existing content and program required changes.
• Model best practices and knowledge sharing behaviors in the use of enabling technologies.
• Optimize AI tools by addressing natural language processing (NLP) errors or ambiguity based on bot reports.
• Support the creation of Agent Assist specific tasks or customizations within AI-augmented service console.

Who you are

• 1+ years of experience in natural language processing (NLP).
• Familiarity with virtual assistant development cycles.
• Systems testing; preferably from a previous project or platform implementation.
• Working understanding of digital or knowledge management strategies.
• Strong collaboration and customer support mindset.
• Exceptional attention to detail and time management skills.

Enbridge Flex-Work Program

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com.