Analyst, Customer Order Solutions (HYBRID)

McCormick & Company, Incorporated; London; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the spice and seasoning industry is seeking an Analyst for Customer Order Solutions in London, ON. The ideal candidate will manage customer orders, enhance service performance and maintain strong relationships with clients. With a focus on analytical tools and customer service, this role offers a chance to advance in a respected organization committed to employee growth.

Qualifications

• 1-3 years’ experience in Customer Service, Distribution, Logistics, or Supply Chain preferred.
• Fluent in English, additional languages depending on portfolio.
• Ability to communicate effectively at all levels.

Responsibilities

• Manage customer purchase orders and archive shipping/export documentation.
• Analyze data for service performance and manage customer queries.
• Ensure customer satisfaction through proactive communication.

Skills

Interpersonal skills

Analytical skills

Communication

Education

Bachelor's Degree in Customer Service, Supply Chain, Logistics, Business, or related field

Job description

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Analyst, Customer Order Solutions (HYBRID)

LONDON, ON, CA, N6A 4Z2

McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service distributors and other respected food manufacturers across Canada. McCormick Canada is part of the world leader in spice and seasonings, McCormick & Company Inc.

The Power of People is one of our five pillars. It has been the foundation for McCormick's success for decades. There is something inspiring about working at McCormick. We have created an unusually dedicated workforce by fostering a culture of respect, recognition, inclusion and collaboration based on the highest ethical values. Without our employees, our success is not possible. Our commitment to our customers, our consumers and our employees is unsurpassed.

Position Overview

This position is responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners. The Customer Service Analyst will be required to use analytical tools, reports, and partnerships to identify operational gaps and develop sustainable solutions to maximize internal and external efficiency and customer satisfaction.

Key Responsibilities:

Receives, enters and manages customer purchase orders from order receipt via shipment in cooperation with haulers and warehouses to order billing and registering customers complaints. Prepares, collects, and archives shipping/export documentation. Manages portfolio that includes strategic customers, as applicable.
Analyze customer and logistics data to include service performance (scorecards), number of orders, frequency, shipments, and effective systems and periodic updates to monitor and advise Account Managers and CS Mgr on order status, issues or outlook.
Manages customer and business partners queries and data: answers question, investigates and provides solutions, processes master data and other requests.
Ensures customer satisfaction through proactive communication with customers and business partners to gauge satisfaction levels and resolve as needed.
Investigates and assists with implementing proactive methods for continuous improvement by participating in data analysis and forming corrective action plans for maintaining and improving service, reducing detention.
Utilize analytical tools, systems and data to report business KPI performance and identify and lead service improvements with assigned customer and CCI initiatives.

Required Skills/ Qualifications:

Bachelor's Degree preferred in Customer Service, Supply Chain, Logistics, Business, or related field.

Fluent English, additional language/s depending on the portfolio.

1-3 years’ experience preferred in Customer Service, Distribution, Logistics or Supply Chain.

Excellent interpersonal and relationship management skills.

Able to communicate effectively both orally and in writing with individuals at all levels. Involves significant exchange of information in a concise and logical way.

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Throughout the selection process, accommodations for applicants with disabilities are available upon request. Please notify H.R. if required.

WHY WORK AT MCCORMICK?

United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.