Analyst, Content Management, Tim Hortons

Tim Hortons; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major quick service restaurant brand in Toronto is seeking a Content Management Analyst for Restaurant Technology. In this role, you will manage content and menu changes across various platforms, collaborating with multiple teams to meet business needs. Ideal candidates will have 2+ years of relevant experience, strong attention to detail, and a background in testing or project management. This position requires in-office presence five days a week and offers comprehensive benefits focused on wellness.

Benefits

Comprehensive global paid parental leave

Free telemedicine

Mental wellness support

Qualifications

• 2+ years of experience in gathering, managing, and coordinating complex requirements.
• Experience writing test cases and acceptance criteria.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.

Responsibilities

• Collaborate with cross functional teams for requirement gathering.
• Coordinate completion of menu changes with technology providers.
• Prepare and publish communications related to menu changes.

Skills

Requirement gathering and management

Writing user stories

Attention to detail

Testing background

Agile software development

Data maintenance understanding

Process mapping

Project management

Quick service restaurant experience

Job description

Overview

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Role & Responsibilities — Content Management Analyst for Restaurant Technology at Tim Hortons: you will meticulously capture and document content and menu changes to bring the menu to life across systems such as the Point of Sale, Mobile App, and Kiosk. Your primary goal will be to ensure our menu meets the needs of marketing, operations, category, pricing, and test markets. This role serves as the conduit between business and technology to execute the ever-evolving menu, promotions, and offers for Guests across Tim Hortons technology platforms.

This position is based in our Toronto, ON office and is in the office 5 days a week.

Responsibilities

• Collaborate with cross functional teams, including marketing, operations, supply chain, product, and category to ensure all requirements are received in the format required by technology vendors to program into their solutions.
• Coordinate and track completion of menu changes with POS, mobile and delivery service providers
• Coordinate and provide support to menu testing efforts
• Provide consultative services to cross functional stakeholders on menu format, content and requirements during product design and execution
• Coordinate changes and perform UAT for digital offers in mobile app and third-party delivery services
• Prepare and publish end-user communications related to menu and price changes
• Review and contribute to training materials related to new products or menu changes
• Prepare and communicate status updates, reports and schedules related to changes, resources, release plans, test cycles, risks, and issues
• Regular evaluation of previous menu updates to understand opportunities to enhance the process of delivering menu updates across various technology platforms

Qualifications & Skills

• 2+ years of experience in gathering, managing, and coordinating complex requirements
• Solid experience in writing user stories, test cases and acceptance criteria
• Extreme attention to detail, ability to prioritize tasks and meet deadlines in a dynamic environment
• Testing or quality assurance background preferred
• Optimal knowledge of software development lifecycle, Agile software development
• Understanding of data structures and data maintenance
• Experience in process mapping, creating wireframes and mock-ups
• Experience in Project Management
• Quick Service Restaurant experience preferred

Benefits: Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.