Analyst, Collections

Samuel, Son & Co.; Oakville; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the manufacturing industry is seeking an entry-level professional for credit and collections management. The role involves managing customer accounts, conducting collections, and ensuring compliance with company policies. Candidates should have a university degree or diploma, exhibit strong analytical skills, and possess advanced knowledge of credit principles. Successful applicants will thrive in a collaborative and process-driven environment while benefiting from potential career growth opportunities.

Qualifications

• Knowledge of credit and collections principles, processes, regulations, and standards.
• Experience with managing multiple accounts effectively.
• Strong skills in commercial reports and data analysis.

Responsibilities

• Managing collections for customer accounts in B2B, B2C.
• Initiating collection calls and generating reports from customer portals.
• Collaborating with teams to streamline collection processes.

Skills

Analytical skills

Communication

Negotiation

Detail-oriented

Self-motivated

Education

University degree or college diploma

Credit & collections professional designation (preferred)

Tools

ERP systems (IFS, JD Edwards, D365)

Get Paid

Avalara

MS Word

MS Excel

Power BI

Job description

• Managing collections for customer accounts under B2B, B2C, and others, including portal accounts in North America.
• Initiating collection calls in line with company guidelines for past due invoices and short payments.
• Generating reports from customer portals and reconciling with aging reports.
• Escalating problem accounts to Credit Manager and Sales team, recommending actions as necessary.
• Releasing credit-blocked orders based on customer credit status.
• Communicating effectively with internal and external customers to resolve collection matters.
• Maintaining accurate records of collection activities using the collection tool (Get Paid).
• Ensuring compliance with company policies and legal requirements.
• Resolving customer disputes collaboratively with sales and customer service teams.
• Collaborating with internal teams to streamline collection processes.
• Participating in continuous improvement projects and providing training as needed.
• Making recommendations for write-offs, bad debts, and outside collections to the Credit Manager.
• Performing other related duties as assigned.

Qualifications and Education :

• University degree or college diploma.
• Enrollment in a credit & collections professional designation from the Institute of Credit Canada or similar is preferred.
• Knowledge of credit & collections principles, processes, regulations, and standards.
• Experience with ERP systems such as IFS, JD Edwards, D365; working with portal accounts; and platforms like Get Paid and Avalara.
• General accounting knowledge, especially regarding working capital and cash flow.
• Strong analytical skills for commercial reports and data.
• Advanced skills in MS Word, Excel, and Power BI.
• Excellent communication and negotiation skills.
• Proactive, self-motivated, detail-oriented, with strong follow-up skills.
• Ability to manage multiple accounts and prioritize effectively.
• Seniority Level : Entry Level
• Employment Type : Full-time
• Industry : Manufacturing
• Job Function : Accounting, Auditing, and Finance

This job posting appears active, and no indication of expiration is present.