Analyst, Business Line Controls - Specialized Lending

Manulife John Hancock; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Benefits offered by this job

Incentive programs

Job summary

Manulife John Hancock in Toronto seeks an Analyst, Business Line Controls to strengthen the operational control framework within the Specialized Lending business line. You will execute control procedures, perform RCSA activities, and test controls with accuracy.

Collaborate across teams to embed controls in daily processes, prepare management reports, stay current with regulatory changes, and assist audits. This hybrid role offers growth opportunities within a global financial services company.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in operational controls, risk management, audit, or a related analytical role.

Responsibilities

• Lead the execution and documentation of regulatory and operational control procedures within the Specialized Lending business line.
• Complete the Risk and Control Self-Assessments (RCSA), including data gathering, analysis, and reporting.
• Complete control testing activities and identify gaps or areas for improvement.
• Collaborate with business partners to ensure controls are embedded in day-to-day processes and aligned with regulatory requirements.
• Prepare summaries and reports on control effectiveness, findings, and remediation efforts for review by management.
• Stay current on regulatory changes and industry best practices to ensure controls remain effective and compliant.
• Provide support during internal and external audits, including gathering evidence and responding to inquiries.
• Support initiatives to strengthen first line risk management capabilities and promote operational resilience.

Skills

Operational controls

Risk management

Audit

Analytical skills

Communication

Bilingual English/French

Education

Bachelor's degree in Business Administration, Finance, Accounting, or related field

Tools

MS Excel

MS Word

PowerPoint

Risk management tools

Job description

The Analyst, Business Line Controls supports the operational control framework within the Specialized Lending business line. This role is responsible for assisting in the execution of control activities, identifying and reporting operational risks, and supporting compliance with internal policies and external regulations. As part of the Strategy, Governance and Controls team, the Analyst contributes to the effectiveness of Manulife Bank's first line of defense by maintaining accurate documentation, performing control testing, and supporting continuous improvement initiatives.

Position Responsibilities

• Lead the execution and documentation of regulatory and operational control procedures within the Specialized Lending business line.
• Complete the Risk and Control Self-Assessments (RCSA), including data gathering, analysis, and reporting.
• Complete control testing activities and identify gaps or areas for improvement.
• Collaborate with business partners to ensure controls are embedded in day-to-day processes and aligned with regulatory requirements.
• Prepare summaries and reports on control effectiveness, findings, and remediation efforts for review by management.
• Stay current on regulatory changes and industry best practices to ensure controls remain effective and compliant.
• Provide support during internal and external audits, including gathering evidence and responding to inquiries.
• Support initiatives to strengthen first line risk management capabilities and promote operational resilience.

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in operational controls, risk management, audit, or a related analytical role.

Preferred Qualifications

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams.
• Proficiency in Microsoft Excel, Word, and PowerPoint; experience with risk management tools is an asset.
• Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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The role being advertised is an existing vacancy.