Analyst, Business Applications Services

Brookfield Properties; Toronto; On-site; CAD 80,000 - 90,000; Full time

Job summary

Brookfield Properties in Toronto, ON is seeking an Analyst, Application Services to join the Business Application Services (BAS) team. You will provide production support for a firm-wide ERP system, and manage integrations, data flows, and reports.

The role emphasizes delivering a strong end-user experience, with opportunities for process improvements and collaboration with vendors. Ideal candidates have 1–2 years in enterprise apps support and ITIL familiarity.

Qualifications

• Bachelor’s degree in Computer Science or relevant experience including IT certifications.
• ITIL v3 Foundations or higher is considered an asset.
• 1–2 years of experience in business applications support, systems analysis, or enterprise application operations.
• Strong customer service mindset; clear, concise communication (written and verbal).
• Organized and detail oriented; able to juggle multiple requests and hit SLA commitments.
• Hands-on experience supporting enterprise applications in a corporate environment.
• Familiarity with ITIL processes (incident, request, change, problem) and ticketing tools (e.g., ServiceNow).
• Working knowledge of one or more of the following: Dealpath, Origami, VTS.

Responsibilities

• Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs.
• Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads).
• Create and maintain knowledge articles, runbooks, and user guides; contribute to a great “total customer experience.”
• Execute and coordinate application changes and minor releases: assess impact, prepare regression test scripts, and support UAT with business stakeholders.
• Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers.
• Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes.
• Build reports and queries (SQL/Excel/Power BI) to support Finance, Leasing, and Operations.
• Partner with vendors/implementation partners on tickets and small enhancements; track deliverables against SLAs.
• Support compliance activities with Security and Infrastructure (access reviews, audit evidence, backup/restore tests).
• Participate in cross functional initiatives such as new property onboarding, module rollouts, and data quality clean ups.

Skills

Customer service

Communication

Attention to detail

SQL basics

UAT coordination

Enterprise apps

ITIL familiarity

Dealpath

Education

Bachelor’s degree in Computer Science or relevant experience

IT certifications

Tools

ServiceNow

Dealpath

Origami

VTS

Job description

Toronto, Ontario

Full time

Location

Brookfield Place - 181 Bay Street

Job Description

At Brookfield, our people are the foundation of our success.

The Real Estate Corporate Operations (Corporate) team brings together specialists across functions including finance, human resources, technology, and other shared services that support Brookfield’s real estate operating businesses. Working across sectors – including office, logistics, hospitality, housing, and retail – the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term value.

The Corporate team is focused on efficiency and driven by data. We seek to simplify, standardize, automate, and optimize. Joining the Corporate team means contributing to initiatives that have broad impact across one of the world’s leading real estate platforms and collaborating with high-performance colleagues in a team-oriented environment.

We are seeking an Analyst, Application Services to join Brookfield in Toronto, ON. This position will join our Business Application Services (BAS) team providing production support for a firm-wide real estate ERP system, a range of supported financial/business application services, and the overall integration needs of cloud and on-prem information systems.

The BAS team is focused on delivering a total customer experience on the highest level – first class support from the first interaction, to the last. To support our objective, the ideal candidate will be technically proficient while being resolutely committed to the end-user experience.

In this role, you will play a key role in inspiring change and continual improvement. If you are committed to excellence and ready to contribute to a dynamic culture, we would love to meet you.

Role & Responsibilities:

• Serve as the first/second line application support contact for assigned business applications; triage, investigate, and resolve incidents within defined SLAs.




• Configure application settings (roles, workflows, reference data) and perform routine maintenance (batch jobs, interfaces, data loads).




• Create and maintain knowledge articles, runbooks, and user guides; contribute to a great “total customer experience.”




• Execute and coordinate application changes and minor releases: assess impact, prepare regression test scripts, and support UAT with business stakeholders.




• Analyze recurring issues; document root causes and propose preventative fixes in partnership with senior analysts and engineers.




• Support integrations and data flows (APIs, SFTP, scheduled jobs): monitor interface health, investigate errors, and collaborate with integration teams on fixes.




• Build reports and queries (e.g., SQL/Excel/Power BI) to support Finance, Leasing, and Operations.




• Partner with vendors/implementation partners on tickets and small enhancements; track deliverables against SLAs.




• Support compliance activities with Security and Infrastructure (access reviews, audit evidence, backup/restore tests).




• Participate in cross functional initiatives such as new property onboarding, module rollouts, and data quality clean ups.

Your Qualifications:

• Bachelor’s degree in Computer Science or relevant experience including IT certifications




• ITIL v3 Foundations or higher is considered an asset




• 1-2 years of experience in business applications support, systems analysis, or enterprise application operations (real estate industry exposure preferred).




• Strong customer service mindset; clear, concise communication (written and verbal).




• Organized and detail oriented; able to juggle multiple requests and hit SLA commitments.




• Hands-on experience supporting enterprise applications in a corporate environment.




• Familiarity with ITIL processes (incident, request, change, problem) and ticketing tools (e.g., ServiceNow).




• Working knowledge of one or more of the following is an asset: Dealpath, Origami, VTS, (or similar integration platforms).




• Ability to write and troubleshoot basic SQL; strong Excel skills.




• Understanding of integrations (APIs, flat file exchanges, SFTP) and job/alert monitoring.




• Experience coordinating UAT and documenting test cases.

Your Career @ Brookfield:

At Brookfield, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people.

End your job search and find your career today, at Brookfield.

Why Brookfield?

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield strives to create spaces where going to work never feels routine. As a Brookfield employee, you will enjoy many benefits such as Group RRSP plan, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

Compensation & Benefits:

• Salary Type: Exempt


• Pay Frequency: Bi-weekly


• Annual Base Salary Range: $80,000 - $90,000

Brookfield is an equal opportunity employer, and we foster an inviting, inclusive and collaborative environment. We may use AI to assist in our search to identify the best candidate.

#LI-SB1

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels.

Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.