Analyst, AI Operations

Clio - Cloud-Based Legal Technology; Vancouver; On-site; CAD 89,000 - 121,000; Full time

Job summary

An innovative firm is seeking an Analyst for AI Operations to enhance customer experiences through AI tools. This entry-level role involves managing customer-facing AI solutions, refining processes for accuracy, and collaborating across departments. Ideal candidates are passionate about technology and AI, equipped with strong analytical skills, and eager to contribute to performance insights. With competitive pay and comprehensive benefits, this position offers a unique opportunity to make a meaningful impact in the legal technology sector.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Time Off

Counseling Benefits

RRSP Matching

Recognition Programs

Qualifications

• Education in STEM fields such as Data Science or Analytics is preferred.
• Experience with GenAI prompt engineering is a plus.

Responsibilities

• Manage and optimize customer-facing AI tools for better efficiency.
• Analyze customer interaction trends to inform resource allocation.

Skills

Analytical Thinking

Relationship-Building

Communication Skills

Proactive Attitude

Education

Data Science

Library Science

Information Systems

Analytics

Conversational Design

Tools

SQL

Python

Dashboards

Data Visualization

Job description

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Clio is more than just a tech company–we are a global leader transforming the legal experience for all by bettering the lives of legal professionals and increasing access to justice.

Summary

What your team does:

The Analyst, AI Operations is part of our Customer Support organization. The Customer Support and Workforce Management & Analytics team play a key role in the success of Customer Success, ensuring our people, tools, and processes meet customer needs. This team drives AI adoption, and this role is responsible for operationalizing AI to enhance customer experience.

You will manage and optimize our AI tools in real time and collaborate across functions to promote AI adoption organization-wide.

This role suits someone passionate about technology and AI, with strong analytical thinking and relationship-building skills, eager to improve customer experiences.

What you’ll work on:

• Managing and optimizing customer-facing AI tools
• Refining tools for better accuracy and efficiency
• Developing documentation for AI processes
• Collaborating with teams across Customer Education, Support, Tech Escalations, Product, and Operations
• Analyzing customer interaction trends to inform resourcing
• Contributing to performance reports and stakeholder insights

What you may have:

• Education in Data Science, Library Science, Info Systems, Analytics, Conversational Design, or related STEM fields
• Experience with GenAI prompt engineering
• Research or technical customer-facing experience
• Strong analytical, critical thinking, and communication skills
• Ability to explain technical concepts to non-technical audiences
• Proactive attitude and team-oriented mindset

Bonus points if you have:

• Experience in fast-paced tech/SaaS environments
• Experience building or fine-tuning AI models
• Knowledge of Scrum, SQL, Python, dashboards, or data visualization
• Interest in increasing access to justice and transforming the legal industry

What you will find here:

Clio offers competitive pay and comprehensive benefits including health, dental, vision, flexible time off, counseling benefits, RRSP matching, and recognition programs. Our salary range for this role is CAD $89,200 to $120,600, depending on location and experience.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

We value authenticity, diversity, and inclusion, fostering an environment where everyone can thrive. We provide accommodations during recruitment and encourage candidates from all backgrounds to apply.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Software Development, IT Services, IT Consulting

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