ANA Airport Customer Service Agent

Wearegat; Vancouver; On-site; CAD 35,000 - 50,000; Full time

Job summary

A position for a Customer Service Agent at a leading airport has opened. This role is the first point of contact for passengers, handling check-ins, ticketing, and resolving complaints. Candidates need excellent customer service skills, the ability to work in a fast-paced environment, and must be capable of working flexible hours, including nights and weekends.

Qualifications

• Must be at least 18 years of age.
• Ability to read, speak, and understand English.
• Friendly and outgoing personality.

Responsibilities

• Greet and assist customers promptly and courteously.
• Handle transactions accurately and account for collections.
• Operate jetways and assist with baggage.

Skills

Communication

Customer Assistance

Attention to Detail

Education

High School Diploma or GED

Job description

Posted Tuesday, June 17, 2025 at 7 : 00 AM

Please Note : The ability to speak Japanese is seen as a valuable asset for this role.

Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities :

Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.

Must be able to announce both incoming and outbound flights.

Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.

Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.

Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.

Able to stand and work in one location for up to four hours at a time.

You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

Work independently without direct supervision.

Requirements :

Must be at least 18 years of age

Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

Ability to read, speak, and understand the English language.

Ability to stand for long periods of time

Must possess good communication skills and a friendly, outgoing personality in person and via telephone.

Occasionally lift bags or items weighing between 50 and 70 pounds

Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

Must be able to work nights, weekends, and holidays

Winter(OCT-MAR) : 1145-345 daily flights

Summer(APR-SEP) : 1245-445 daily flights

• Shift may be adjusted slightly according to flight schedule

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