Amusement Associate

GENDA Americas; Edmonton; On-site; CAD 1,791,000 - 2,480,000; Part time

Job summary

Genda Americas in West Edmonton Mall is seeking a Part-Time Amusement Associate (Arcade Attendant) to join our team. This 15-hour weekly position requires flexible shifts including days, evenings, weekends and holidays.

You will provide friendly guest service and handle playcard payments, while helping redeem prizes and maintain clean, organized game areas. You should be able to stand for long periods, work in a busy setting, and communicate effectively with guests.

Qualifications

• Provide friendly guest service and handle payments.
• Maintain accurate cash-out operations.
• Upsell playcards and redeem prizes.
• Assist in maintaining facility cleanliness and stock levels.
• Support in inventory and game room upkeep.

Responsibilities

• Provide exceptional guest service in a busy arcade environment.
• Process playcard purchases via debit/credit and issue e-tickets as payment.
• Maintain cash handling procedures and loss prevention.
• Upsell playcards to maximize guest satisfaction and revenue.
• Redeem prizes and manage the Redemption counter responsibly.
• Keep arcade areas clean, stocked and safe for guests.

Skills

Guest service

Communication

Organization

Conflict resolution

Customer service

Enthusiastic

Tools

POS systems

Job description

Genda Americas proudly has a Play to Win culture. We live and breathe amusement. Come and change the game with us and learn to play different.

We have an immediate opening for the position of Part-Time Amusement Associate. This position is for the New Play – West Edmonton Mall location . You will be expected to work a variable schedule which will include days, evenings, weekends and holidays.

AMUSEMENT ASSOCIATE (ARCADE ATTENDANT) – Part-time (15 hours a week)

Job Duties

• Provide exceptional and friendly guest service
• Obtain payment for playcard purchases in the form of debit and credit
• Maintain cash out operations by following policies and procedures
• Upsell playcards to maximize guest service
• Redeem prizes for guests at the Redemption counter and obtain e-tickets as payment
• Maintaining redemption operations by following policies and procedures
• Restocking of merchandise
• Address and rectify guest comments and concerns
• Assist in maintaining presentation and working condition of the facility including its amusement equipment, redemption counter, storage areas etc.
• Assist in maintaining stock levels of supplies for all game locations and Games Rooms
• Ensure the Games Rooms exceeds the cleanliness standard.

Requirements

• Legally able to work in Canada
• Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
• Works well in a busy environment
• Ability to stand for extended periods of time
• Ability to work under pressure while complying with all relevant legislation
• Some mechanical troubleshooting knowledge preferred
• Excellent organizational, communication, customer service, conflict resolution and interpersonal skills
• Energetic and enthusiastic personality
• Self mandatory with strong work ethic
• Experience with monitoring and controlling inventory an asset
• Familiarity with point-of-sale systems will be considered an asset

These are the values that are important to us:

Speed is King - "Speed" is not just important but of the utmost importance

Grit and Grit - The most essential factor for success is Grit (perseverance)

Enjoy our Journey - Let's enjoy our journey together and achieve greater dreams

Genda Americas is an equal opportunity employer. Accommodation for disabilities will be provided to support participation in all aspects of the recruitment process.

This Vacancy is Open due to a current open position.