Amusement Associate

GENDA Americas; Cambridge; On-site; CAD 17,000 - 22,000; Part time

Job summary

GENDA Americas is seeking a Part-time Amusement Associate for the Cambridge area (KingPin). You will work a variable schedule including days, evenings, weekends and holidays to deliver guest-focused service in a fast-paced arcade environment.

As an Amusement Associate, you will handle payments, maintain cleanliness, restock merchandise, assist with redemption operations and inventory, and ensure a positive guest experience with energy and enthusiasm.

Qualifications

• Legally able to work in Canada.
• Ability to work flexible shifts including days, evenings, weekends and holidays.
• Familiarity with point-of-sale systems is a plus.
• Some mechanical troubleshooting knowledge preferred.

Responsibilities

• Provide exceptional and friendly guest service.
• Operate payments for playcard purchases (debit/credit).
• Maintain cash-out procedures per store policies.
• Upsell playcards to maximize guest experience.
• Redeem prizes and manage e-tickets as payment.
• Maintain cleanliness and presentation of the facility and equipment.
• Restock merchandise and monitor stock levels.
• Address guest comments and concerns and resolve issues.

Skills

Customer service

Communication

Interpersonal skills

Conflict resolution

Organizational skills

Flexibility

Energy/enthusiasm

Job description

Genda Americas proudly has a Play to Win culture. We live and breathe amusement. Come and change the game with us and learn to play different.

We have an immediate opening for the position of Part-Time Amusement Associate. This position is for the Cambridge area – KingPin . You will be expected to work a variable schedule which will include days, evenings, weekends and holidays.

AMUSEMENT ASSOCIATE (ARCADE ATTENDANT) – Part-time

Job Duties

• Provide exceptional and friendly guest service
• Obtain payment for playcard purchases in the form of debit and credit
• Maintain cash out operations by following policies and procedures
• Upsell playcards to maximize guest service
• Redeem prizes for guests at the Redemption counter and obtain e-tickets as payment
• Maintaining redemption operations by following policies and procedures
• Restocking of merchandise
• Address and rectify guest comments and concerns
• Assist in maintaining presentation and working condition of the facility including its amusement equipment, redemption counter, storage areas etc.
• Assist in maintaining stock levels of supplies for all game locations and Games Rooms
• Ensure the Games Rooms exceeds the cleanliness standard.

Requirements

• Legally able to work in Canada
• Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
• Works well in a busy environment
• Ability to stand for extended periods of time
• Ability to work under pressure while complying with all relevant legislation
• Some mechanical troubleshooting knowledge preferred
• Excellent organizational, communication, customer service, conflict resolution and interpersonal skills
• Energetic and enthusiastic personality
• Self-motivated with strong work ethic
• Experience with monitoring and controlling inventory an asset
• Familiarity with point-of-sale systems will be considered an asset

These are the values that are important to us:

• Speed is King - "Speed" is not just important but of the utmost importance
• Grit and Grit - The most essential factor for success is Grit (perseverance)
• Enjoy our Journey - Let's enjoy our journey together and achieve greater dreams

Genda Americas is an equal opportunity employer. Accommodation for disabilities will be provided to support participation in all aspects of the recruitment process.

This Vacancy is Open due to a current open position.