AML/CDD Leadership AVP — Client-Facing & KPI Reporting

Citco Group of Companies; Toronto; Hybrid; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical benefits

Dental benefits

Educational support

Discretionary bonus pool

Job summary

The Citco Group of Companies is seeking a senior AVP in AML/CDD to lead a skilled team and deliver high‑quality AML/CDD services to clients. You will oversee investor CDD reviews, ensure regulatory compliance, and present KPI/KRI performance during client calls.

This client-facing role requires strong leadership, incident decision-making, and the ability to drive operational excellence while maintaining excellent client engagement and service standards.

Qualifications

• Bachelor’s degree in Business Administration, Management, Economics & Law (MER), Accounting, Finance, Economics, or a related field.
• Minimum 3 years’ experience in Compliance, AML, or a client‑service financial environment.
• Minimum 2 years’ experience managing staff within an operations or compliance setting.
• Strong knowledge of AML/KYC regulations, financial markets, and hedge fund industry practices.
• Proven leadership ability with experience managing teams and delivering operational excellence.
• Comfortable presenting to clients and discussing KPI/KRI performance, risks, and operational results.
• Excellent MS Office skills and familiarity with workflow/reporting tools.
• Strong communication, analytical, and problem‑solving skills with a commitment to high‑quality client service.

Responsibilities

• Lead, supervise, and develop a team of AML/CDD specialists, ensuring strong performance, quality, and motivation.
• Allocate resources, manage workloads, and oversee work queues to ensure timely delivery across all AML/CDD activities.
• Act as a key escalation and decision‑making point for complex AML/CDD issues.
• Oversee CDD reviews for new and existing investors, ensuring accuracy, completeness, and full compliance with Citco standards and regulatory requirements.
• Deliver high‑quality client reporting, including KPI/KRI summaries, performance commentary, and risk updates.
• Participate in and lead client service calls, walking clients through operational results, risks, and key deliverables.
• Ensure all SLA commitments, operational deliverables, and benchmark KPIs are met and exceeded where possible.
• Maintain strong client relationships and act as a primary contact for AML queries and escalations.
• Support implementation, enhancement, and adherence to AML/CDD policies, procedures, and operational best practices.
• Stay up to date with AML/KYC regulations and communicate relevant developments to the team.
• Oversee the handling and escalation of High‑Risk investors (including PEPs) and support suspicious activity reviews.
• Conduct staff reviews, performance evaluations, and training needs assessments; support recruitment as required.
• Maintain a complete overview of CDD/KYC records, ensuring timely follow‑up, proper documentation, and closure of outstanding items.
• Foster a professional, collaborative, and motivating team environment while driving continuous improvement.

Skills

Team leadership

Client-facing

AML/KYC knowledge

KPI/KRI reporting

Presentation skills

MS Office

Education

Bachelor's degree in MER / related field

Tools

Workflow tools

Reporting tools

Job description

The Citco Group of Companies is seeking a senior AVP in AML/CDD to lead a skilled team and deliver high‑quality AML/CDD services to clients. You will oversee investor CDD reviews, ensure regulatory compliance, and present KPI/KRI performance during client calls.

This client-facing role requires strong leadership, incident decision-making, and the ability to drive operational excellence while maintaining excellent client engagement and service standards.