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A leading Canadian bank is seeking an Ambassador for Client Experience to enhance customer satisfaction through both in-branch and virtual interactions. This entry-level role involves assisting with transactional inquiries, promoting digital solutions, and ensuring compliance with bank policies while fostering a welcoming environment for customers.
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At Laurentian Bank, founded in Montreal in 1846, we believe in changing banking for the better. We help families, businesses, and communities thrive across Canada and the United States with over 2,800 employees working as One Team. Our core values include placing customers first, making the better choice, acting courageously, and fostering inclusivity.
This role is within Laurentian Bank.
The Customer Experience Ambassador greets customers in-branch and virtually, assists with transactional questions, and guides them towards digital solutions to enhance their experience. The role involves making simple sales of transactional products, ensuring customer satisfaction, and supporting compliance and administrative tasks.
Responsibilities include:
Qualifications:
What Laurentian Bank Offers:
We value diversity and inclusion. Applications from equity-deserving groups are encouraged. We also offer accommodations to support accessibility needs.
We may collect personal information for employment purposes.
Seniority level: Entry level.
Employment type: Full-time.
Job function: Customer Service, Banking.