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Ambassador, Client Experience

Laurentian Bank

Sherbrooke

On-site

CAD 40,000 - 55,000

Full time

25 days ago

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Job summary

A leading Canadian bank is seeking an Ambassador for Client Experience to enhance customer satisfaction through both in-branch and virtual interactions. This entry-level role involves assisting with transactional inquiries, promoting digital solutions, and ensuring compliance with bank policies while fostering a welcoming environment for customers.

Benefits

Competitive salary based on experience
Performance-based bonuses
Comprehensive benefits
Stock purchase plan with matching
Paid time off including vacation
Health and wellness programs
Group insurance and pension plans
Exclusive employee discounts

Qualifications

  • Strong relational skills focused on customer service.
  • Prompt and efficient service orientation.
  • Fluent in English and French.

Responsibilities

  • Greeting clients warmly and responding to their needs.
  • Making simple transactional sales.
  • Participating in initiatives to improve customer experience.

Skills

Customer service
Organizational skills
Communication
Attention to detail

Education

High school diploma or equivalent

Job description

Join to apply for the Ambassador, Client Experience role at Laurentian Bank.

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At Laurentian Bank, founded in Montreal in 1846, we believe in changing banking for the better. We help families, businesses, and communities thrive across Canada and the United States with over 2,800 employees working as One Team. Our core values include placing customers first, making the better choice, acting courageously, and fostering inclusivity.

This role is within Laurentian Bank.

The Customer Experience Ambassador greets customers in-branch and virtually, assists with transactional questions, and guides them towards digital solutions to enhance their experience. The role involves making simple sales of transactional products, ensuring customer satisfaction, and supporting compliance and administrative tasks.

Responsibilities include:

  1. Greeting clients warmly and responding to their needs.
  2. Answering calls and directing inquiries appropriately.
  3. Responding to emails and follow-ups from customers and departments.
  4. Identifying customer needs and guiding them to digital solutions or advisory services.
  5. Promoting bank policies, campaigns, and promotions.
  6. Serving as a point of contact and building customer trust.
  7. Coordinating requests across branches.
  8. Making simple transactional sales when opportunities arise.
  9. Ensuring customer needs are met satisfactorily.
  10. Performing administrative tasks and supporting compliance.
  11. Participating in initiatives to improve customer experience and digital transition.

Qualifications:

  • High school diploma or equivalent.
  • Relational skills focused on customer service.
  • Prompt and efficient service orientation.
  • Strong organizational and communication skills in both English and French.
  • Attention to detail and professionalism.

What Laurentian Bank Offers:

  • Competitive salary based on experience and skills.
  • Performance-based bonuses and comprehensive benefits.
  • Hybrid work model.
  • Stock purchase plan with employer matching.
  • Paid time off, including vacation, floating days, and birthday leave.
  • Health and wellness programs, including EFAP and stress management.
  • Group insurance and pension plans.
  • Exclusive employee discounts on various products and services.

We value diversity and inclusion. Applications from equity-deserving groups are encouraged. We also offer accommodations to support accessibility needs.

We may collect personal information for employment purposes.

Seniority level: Entry level.

Employment type: Full-time.

Job function: Customer Service, Banking.

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