Amazon Key Account Manager

Nestlé; Montreal; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

A leading coffee company in Montreal is seeking an experienced Amazon Key Account Manager to implement E-Retailing strategies and drive online sales. The ideal candidate has over 7 years of key account management experience and a strong background in digital marketing. This role requires fluent bilingual skills in English and French, as it involves collaborating with stakeholders across Canada and beyond. The position offers competitive benefits and opportunities for growth.

Benefits

Comprehensive total rewards benefits package

Company matched pension plan

Flexible and hybrid work arrangements

Four weeks of Vacation and six personal days

Bonus eligibility

Qualifications

• 7+ years of experience in Key Account management.
• Experience in Digital Marketing activities and understanding of consumer trends in ecommerce.
• Experience with third-party marketplace models considered a strong asset.

Responsibilities

• Define and implement the E-Retailing strategy for Amazon in Canada.
• Manage relationships with key accounts and external business partners.
• Analyze the market to identify growth opportunities.

Skills

E-business knowledge

Analytical skills

Communication skills

Negotiation skills

Bilingualism (English and French)

Education

MSc/MA degree in business administration, marketing or computer science

Job description

Position Snapshot

Business area: Nespresso

Job title: Amazon Key Account Manager

Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3

Hybrid

A little bit about us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13,000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: Nestlé Nespresso website.

Position Summary

We are looking for an Amazon Key Account Manager based at our Montreal office reporting into the Digital commerce director. This role will be responsible for defining and implementing the E-Retailing strategy for our Amazon in Canada to establish Nespresso as the ultimate in-home coffee proposition across various on-line platforms. As an Amazon Key Account Manager, you will be working on developing digital activities that will drive sales and that will lead to high conversion rates. You will be owning, managing and developing the business relationship with the retailer.

A day in the life of as the Key Account Manager for Amazon:

Establish and lead online sales strategy

• Analyse the market to identify opportunities to grow the brand presence on E-retailing.
• Providing best-in-class digital customer experience with the retailer, while collaborating with the internal E Business team (Nespresso.com), Trade Marketing, Media performance, Product Marketing
• Build the key accounts E-retailing & marketplace strategy in line with Nespresso Canada corporate objectives and HQ Global Trade priorities

Manage Senior relationship with Key Accounts at corporate level and with external Business partners:

• Establish Joint Business Plans with strategic key accounts
• Develop value propositions to address the needs of each Key Account, nurturing positive and efficient long-term relationship at all levels.
• Define activation plans and promotional activities per account, leveraging their own promotional events to win against competition
• Secure availability of stocks, through ability to influence ordering process and inventories

Develop and execute plans to increase qualified traffic and conversion

• Optimize Nespresso visibility by understanding merchandizing tools, shopper path to purchase and by designing the best activation scheme accordingly
• Find opportunities within retailer websites for Nespresso conversion placement and visibilities
• Influence Machine Partners to ensure PDP content management to the latest Nespresso standards Category Management, Merchandising and Market Insight
• Articulate Machines portfolio strategy on-line by promoting listing the appropriate SKUs per accounts

Lead reporting & analytics

• Know and analyse the market, its developments and foresee future trends while understanding consumer, trade and market insights mastering available analytical tools in the market (e.g. New Product Development (NPD) market research, Customer Relationship Manager(CRM)).
• Overall Monthly reporting of sell-out, report and follow-up competitors’ activities at trade level

What will make you successful?

As the successful candidate, you will be an e-business champion for the brand throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will already have great knowledge on the eCommerce industry along with strong analytical skills coupled with your highly organised, conscientious approach. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. You will also:

• Completion of MSc/MA degree in business administration, marketing or computer Science
• 7+ years of experience in Key Account management, Commercial and/or Partnership Management with proven record managing direct relations with On-line Pure Players (Amazon) and E-retailers.
• Experience in Digital Marketing activities including understanding of consumer trends and behaviours in ecommerce.
• Experience with distributing products under 3p marketplace model considered a strong asset
• Relevant experience in the packaged goods, or household appliance industry would be considered an asset.
• Strategic thinker with strong leadership, collaborative/interpersonal skills, analytical skills, project management and time management skills, with exceptional attention to detail.
• Highly developed organizational, communication, negotiation and presentation skills.
• Excellent oral and written communication skills with expertise presenting to both small and large groups.
• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting Sales career you’ve always wanted.

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Four weeks of Vacation and six personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Free Headspace Account – guidance to create habits to support your mental health
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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