Amazon Connect Developer

Cynet Systems Inc; Brampton; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player seeks a skilled software developer with over 7 years of experience, specializing in TypeScript and Python. This role emphasizes leadership in Amazon Connect projects, where you'll design and implement robust contact center solutions. You will engage with stakeholders to ensure quality deliverables and troubleshoot technical challenges. If you're passionate about cloud technologies and want to make a significant impact in a dynamic environment, this opportunity is for you.

Qualifications

• 7+ years in software development with expertise in TypeScript and Python.
• 3+ years leading projects in Amazon Connect as a developer.

Responsibilities

• Design, develop, and deploy contact center solutions using Amazon Connect.
• Collaborate with stakeholders and troubleshoot technical issues.

Skills

TypeScript

Python

Amazon Connect

DynamoDB

AWS CloudWatch

AWS CloudTrail

Agile Methodology

Job description

Job Description:

• Total experience of 7+ years in software development working on software development projects including hands on experience on requirement, design, coding & unit testing involving development languages Type Script/ Python.
• Minimum 3 + years of experience in Amazon Connect working as contact center lead/developer.
• Hands-on experience working on the design, development, deployment and migration of contact center solutions at scale.
• Hands-on experience on Configuring and managing Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, Lambda.
• Knowledge of DynamoDB, AWS CloudWatch, AWS CloudTrail.
• Good understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues etc.
• Ability to write high quality technical design documents, lead review sessions with customers to obtain approval, collaborate effectively with internal/external stakeholders on technical items, Troubleshoot issues and resolve in a professional and timely manner.
• Experience of working on projects in Agile Methodology.