Alumni Engagement Metrics Analyst

University of Toronto; Toronto; On-site; CAD 79,000 - 103,000; Full time

Job summary

An established industry player is seeking a detail-oriented Alumni Engagement Metrics Analyst to enhance alumni relations through data analysis and reporting. This role involves synthesizing complex statistical information and generating high-quality reports, while fostering relationships with key stakeholders. The successful candidate will utilize tools like PowerBI and Excel to track alumni engagement goals and provide consultative advice on data requirements. Join a collaborative team dedicated to advancing the mission of a prestigious institution, where your contributions will help shape a more inclusive and engaged alumni community.

Qualifications

• Minimum three years’ experience in a data analyst role.
• Experience developing reports from multiple data sources.

Responsibilities

• Building relationships with stakeholders and partners.
• Producing complex statistical information and reports.
• Training end-users on procedures and IT systems.

Skills

Data Analysis

Report Generation

Customer Service

Stakeholder Engagement

Organizational Skills

Education

Bachelor's Degree

Tools

PowerBI

Excel

CRM Systems

Job description

Date Posted: 05/07/2025
Req ID: 42836
Faculty/Division: VP - Division of University Advancement
Department: Alumni Relations
Campus:St. George (Downtown Toronto)
Position Number: 00052404

Description:

About us:

The Division of University Advancement (DUA) aims to sustain and enhance the University of Toronto’s academic mission, leadership, and worldwide impact, by engaging alumni and private sector constituentsmeaningfully in the mission of the University, building mutually beneficial relationships of increasing value and satisfaction over time.

Through our current Defy Gravity campaign, the team supports U of T’s commitment to inclusive excellence – the idea that every member of our community should thrive in an environment of belonging – and helps the University bring together top minds from every conceivable background to create a healthier, more sustainable, and equitable world. In this ecosystem, there is an emphasis on collaboration, diplomacy, teamwork and mission focus as the Division of University Advancement supports our Faculties, Campuses and Divisions as a shared service.

The Division of University Advancement at the University of Toronto is committed to a transformative agenda deeply rooted in the University’s vision for growth and innovation. We are focused on growing fundraising efforts; doubling the number of newly engaged alumni; achieving Advancement goals through the foundational integration of Alumni Relations and Development both centrally and through collaborations with divisional colleagues; and creating an organization and culture that fosters diversity and inclusiveness.

Your opportunity:

Under the guidance of the Director, Alumni Engagement Metrics and Recognition, the incumbent will support the alumni engagement metrics program for Alumni Relations at the University of Toronto. The Alumni Engagement Metrics Analyst contributes to the engagement of alumni by synthesizing complex statistical information, generating high quality reports, and conducting detailed data analysis. A critical part of the role is building relationships with key internal stakeholders, in particular divisional colleagues. The analyst acts as a resource to a group and provides orientation to others on work processes. They use their experience in providing consultative advice on data requirements to create ad hoc data reports. They work with colleagues to develop management reports and dashboards that track the achievement of alumni engagement goals using tools like PowerBI and Excel. The analyst trains end-users on procedures and key IT systems for monitoring alumni engagement. The position supports accurate recording and reporting of alumni engagement data.

Your responsibilities will include:

• Building and strengthening relationships with stakeholders and partners of strategic importance
• Producing complex statistical information
• Developing information management methods in order to optimize the use of data
• Probing for information to determine requirements for ad hoc data requests
• Providing consultative advice on data requirements
• Serving as a resource to a group or on a function
• Running queries to gather data
• Analyzing data to support business objectives
• Training end-users on procedures and the use of supported IT systems
• Drafting and editing training content
• Tracking milestones and timelines
• Coordinating tasks for projects and other strategic initiatives with stakeholders

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience
• Minimum three years’ experience in data analyst role
• Experience developing reports from multiple data sources using tools like PowerBI and Excel
• Experience in analyzing reports and data sets to gather insights about complex data
• Strong customer service orientation, tact, diplomacy and the ability to interact with a diverse group of stakeholders
• Experience in providing consultative advice on data requirements and preparing ad hoc data reports
• Knowledge of data analysis techniques, including Excel PivotTable and charts
• Demonstrated advanced knowledge and skills in Microsoft Office, including PowerPoint, Word, Excel and PowerBI
• Experience with fundraising database or other CRM system
• Experience in the development and delivery of training programs and related documents
• Experience writing and editing memos and business correspondence
• Experience in record maintenance, data management and report generation
• Experience managing multiple projects with competing timelines
• Strong organizational and time management skills
• Demonstrated attention to detailed work
• Must be capable of developing collaborative relationships with and positively influence a wide variety of stakeholders across the University

Assets (Non-Essential)

• Experience working in Alumni Relations, Advancement, or Fundraising
• Experience working with Division of University Advancement's ARBOR CRM system

To be successful in this role you will be:

• Collaborative
• Communicator
• Problem Solver
• Organized
• Resourceful
• Proactive

Note: This is an approximately 15-month term position.

Closing Date: 05/21/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term; This is an approximately 15-month term position.
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Fiona Chan

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.