Alumni Engagement Metrics Analyst

University of Toronto; Greater Toronto Area; On-site; CAD 79,000 - 103,000; Full time

Job summary

The University of Toronto seeks a proactive Alumni Engagement Metrics Analyst to enhance alumni relations through data analysis and reporting. This role involves building relationships, generating reports using PowerBI and Excel, and supporting engagement metrics efforts within a collaborative environment. Ideal candidates will possess strong analytical skills and a Bachelor's degree, with a focus on diversity and inclusion.

Qualifications

• Minimum three years’ experience in data analyst role.
• Experience developing reports from multiple data sources.

Responsibilities

• Building relationships with stakeholders and partners.
• Producing complex statistical information.
• Analyzing data to support business objectives.

Skills

Data Analysis

Customer Service

Organizational Skills

Education

Bachelor's Degree

Tools

PowerBI

Excel

Job description

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Date Posted: 05/07/2025
Req ID: 42836
Faculty/Division: VP - Division of University Advancement
Department: Alumni Relations
Campus:St. George (Downtown Toronto)
Position Number: 00052404

Description:

About us:

The Division of University Advancement (DUA) aims to sustain and enhance the University of Toronto’s academic mission, leadership, and worldwide impact, by engaging alumni and private sector constituentsmeaningfully in the mission of the University, building mutually beneficial relationships of increasing value and satisfaction over time.

Through our currentDefy Gravitycampaign, the team supports U of T’s commitment to inclusive excellence – the idea that every member of our community should thrive in an environment of belonging – and helps the University bring together top minds from every conceivable background to create a healthier, more sustainable, and equitable world. In this ecosystem, there is an emphasis on collaboration, diplomacy, teamwork and mission focus as the Division of University Advancement supports our Faculties, Campuses and Divisions as a shared service.

The Division of University Advancement at the University of Toronto is committed to a transformative agenda deeply rooted in the University’s vision for growth and innovation. We are focused on growing fundraising efforts; doubling the number of newly engaged alumni; achieving Advancement goals through the foundational integration of Alumni Relations and Development both centrally and through collaborations with divisional colleagues; and creating an organization and culture that fosters diversity and inclusiveness.

Your opportunity:

Under the guidance of the Director, Alumni Engagement Metrics and Recognition, the incumbent will support the alumni engagement metrics program for Alumni Relations at the University of Toronto. The Alumni Engagement Metrics Analyst contributes to the engagement of alumni by synthesizing complex statistical information, generating high quality reports, and conducting detailed data analysis. A critical part of the role is building relationships with key internal stakeholders, in particular divisional colleagues. The analyst acts as a resource to a group and provides orientation to others on work processes. They use their experience in providing consultative advice on data requirements to create ad hoc data reports. They work with colleagues to develop management reports and dashboards that track the achievement of alumni engagement goals using tools like PowerBI and Excel. The analyst trains end-users on procedures and key IT systems for monitoring alumni engagement. The position supports accurate recording and reporting of alumni engagement data.

Your responsibilities will include:

• Building and strengthening relationships with stakeholders and partners of strategic importance
• Producing complex statistical information
• Developing information management methods in order to optimize the use of data
• Probing for information to determine requirements for ad hoc data requests
• Serving as a resource to a group or on a function
• Running queries to gather data
• Analyzing data to support business objectives
• Training end-users on procedures and the use of supported IT systems
• Drafting and editing training content
• Tracking milestones and timelines
• Coordinating tasks for projects and other strategic initiatives with stakeholders

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience
• Minimum three years’ experience in data analyst role
• Experience developing reports from multiple data sources using tools like PowerBI and Excel
• Experience in analyzing reports and data sets to gather insights about complex data
• Strong customer service orientation, tact, diplomacy and the ability to interact with a diverse group of stakeholders
• Experience in providing consultative advice on data requirements and preparing ad hoc data reports
• Knowledge of data analysis techniques, including Excel PivotTable and charts
• Demonstrated advanced knowledge and skills in Microsoft Office, including PowerPoint, Word, Excel and PowerBI
• Experience with fundraising database or other CRM system
• Experience in the development and delivery of training programs and related documents
• Experience writing and editing memos and business correspondence
• Experience in record maintenance, data management and report generation
• Experience managing multiple projects with competing timelines
• Strong organizational and time management skills
• Demonstrated attention to detailed work
• Must be capable of developing collaborative relationships with and positively influence a wide variety of stakeholders across the University

Assets (Non-Essential)

• Experience working in Alumni Relations, Advancement, or Fundraising
• Experience working with Division of University Advancement's ARBOR CRM system

To be successful in this role you will be:

• Organized
• Resourceful
• Proactive

Note: This is an approximately 15-month term position.

Closing Date: 05/21/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term; This is an approximately 15-month term position.
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Fiona Chan

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail] .