Alternate Mortgage Solutions Specialist

White Spot; Surrey; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

White Spot is seeking an Alternate Mortgage Solutions Specialist who will provide mortgage solutions and refer members to external lenders. Key responsibilities include supporting sales teams, developing leads, and underwrite mortgages while ensuring compliance. Ideal candidates will possess a strong background in mortgage sales and client relationship management, with a commitment to community values and inclusion.

Benefits

Comprehensive and customizable benefits

Flexible working hours

Defined contribution or benefit pension plans

Mortgage and auto financing discounts

Recognition awards and events

Qualifications

• 4-6 years of mortgage sales experience with strong lending skills.
• Established network of contacts and ability to develop pipeline opportunities.
• Proficiency with relevant technology and systems.

Responsibilities

• Provide mortgage solutions to members when internal policies cannot fulfill their needs.
• Review declined mortgages and contact members to gauge interest.
• Maintain relationships with external referral partners for consistent service.

Skills

Business development skills

Client relationship management

Communication skills

Entrepreneurial mindset

Lending skills

Education

High School diploma plus some post-secondary education

Tools

Coast's CALMS system

External application interfaces

Job description

Location:

Help Headquarters

Job Type:

Full Time Regular

myWork Program:

Hybrid

Corporate Responsibility:

At CCS, our goal is to be recognized as one of Canada's leading companies. We aim to have a positive economic, environmental, and social impact, demonstrating responsible leadership in the marketplace, workplace, and communities. Operating in a regulated environment, public trust is paramount. We conduct ourselves with the highest standards of integrity and professionalism at all times.

Job Purpose:

The Alternate Mortgage Solutions Specialist provides mortgage solutions to members when Coast Capital cannot fulfill a mortgage within its policies and channels. This involves referring members to external lending partners who can meet their needs.

Accountabilities:

• Develop and follow up on leads to maximize opportunities, understanding member needs.
• Review declined mortgages, contact members to gauge interest, and refer to external lenders.
• Support Mobile Mortgage Specialists, Branch, and AC sales teams regarding external lender options.
• Promote referrals to Coast Capital through outreach to Realtors, Developers, and networks.
• Maintain relationships with external referral partners for consistent service.
• Stay informed about external lending products to provide optimal referral options.
• Underwrite mortgages ensuring compliance with policies and regulations, reviewing documentation and calculations.
• Collaborate across departments to support members' financial wellbeing and restructure applications as needed.
• Work with partners to ensure a consistent service image externally and internally, including outbound calls and collaboration with branches and the Advice Centre.

Skills & Qualifications:

• High School diploma plus some post-secondary education.
• 4-6 years of mortgage sales experience, with strong lending skills and credit underwriting expertise.
• Proven business development skills, capable of generating and nurturing leads and client relationships.
• Proficiency with relevant technology and systems, including external application interfaces and Coast's CALMS system.
• Entrepreneurial mindset, responsible and leading by example.
• Established network of contacts (COIs) and ability to develop pipeline opportunities.
• Flexible working hours based on client needs in a hybrid environment.
• Ability to meet deadlines, multitask, and adapt to changing environments.
• Excellent communication skills, both written and oral.
• Ability to explore member needs and recommend suitable solutions, embodying our purpose.

Equity, Diversity & Inclusion:

At Coast Capital, we believe everyone has potential. We are committed to building inclusive futures and encourage applications from Indigenous Peoples, Black and racialized persons, persons with disabilities, diverse sexual and gender identities, and women. We value diverse perspectives and experiences that benefit our employees, members, and community. If you require accommodations, contact [e-mail] or call 778-391-5836.

Why join Coast Capital Savings?

• Purpose: Everything we do is guided by our purpose, influencing our advice, products, and programs.
• Inclusion and engagement: We foster a culture where everyone can thrive, with ongoing efforts to improve diversity and inclusion.
• Career growth: We develop our people and promote from within, supporting long-term careers.
• Flexible work: Our myWork program offers flexibility in where and how you work.
• Benefits: Comprehensive and customizable benefits for you and your family.
• Retirement options: Defined contribution or benefit pension plans, or RSPs.
• Financial benefits: Mortgage and auto financing discounts.
• Recognition: Our culture celebrates excellence, with awards, kudos, and events.
• Community investment: Over $90 million invested since 2000, with employee volunteer matching.

D&I at Coast:

We celebrate diversity and are committed to building a team that reflects various backgrounds, perspectives, and skills, supporting an inclusive environment for all.