Allocation Analyst

Mondelez International; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Mondelēz International is seeking an Allocation Analyst to enhance supply chain efficiency and customer satisfaction in Toronto. You will manage customer interactions, handle escalations, and utilize data analytics to optimize plans. This role requires strong problem-solving skills, 3-5 years of experience in supply chain, and a relevant degree.

Benefits

Diversity and inclusion programs

Supportive work environment

Qualifications

• 3-5 years of supply chain experience in FMCG or CPG companies.
• Strong attention to detail and proactive troubleshooting skills.
• Effective communication skills across departments and levels.

Responsibilities

• Manage customer portfolio and resolve escalations for maximum satisfaction.
• Utilize analytics to make decisions addressing supply gaps.
• Maintain and report on KPIs related to supply chain efficiency.

Skills

Analytical skills

Problem-solving skills

Customer orientation

Strong communication skills

Team player

Proactive thinking

Education

Bachelor’s Degree

Tools

SAP

MS Office

Excel

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and enhance supply chain efficiency. Additionally, you will utilize internal and customer data to optimize plans and support joint initiatives with strategic customers.

How you will contribute

You will:

• Be the single point of contact for your customer portfolio.
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.
• Help achieve business and commercial objectives by meeting customer service targets, supporting process improvements (internal and external), and developing collaborative relationships cross-functionally and with customers.
• Work with the order fulfillment team to report on KPIs, including root-cause analysis and improvement initiatives.
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holdings, and promotional sales. Use this information to drive decision-making internally and with customers to maximize service levels and sales.

What you will bring

A desire to drive your future and accelerate your career, along with the following experience and knowledge:

• Experience in CS&L and with customers.
• Experience in fast-moving consumer goods or consumer packaged goods companies.
• Strong analytical and problem-solving skills.
• SAP knowledge and expertise in MS Office.
• Customer orientation, strong influencing, and communication skills.
• Focus on delivering productivity, service, and KPIs.
• Team player, accountable, proactive, flexible.

More about this role:

As the Allocation Analyst, your primary responsibility is deploying orders according to inventory availability and the Allocation plan. You will use internal customer data and liaise with planning departments to ensure customer needs and product availability are met in both quantity and timing. You will collaborate closely with departments including EM, Sales Strategy, Demand Planning, Customer Teams, and Product Supply to maintain the Allocation plan and manage communication.

How you will contribute:

You will:

• Be the single point of contact for your category portfolio to achieve volume and cost targets.
• Utilize analytics and a critical lens, maintaining constant contact with stakeholders to address potential issues and make timely decisions.
• Manage escalations to resolve supply gaps, maximizing customer service and delivery.
• Support internal KPIs related to SFA, Fill-Rate, and Waste to help achieve business objectives.
• Create ad-hoc reports and participate in cross-functional meetings as needed.

What extra ingredients you will bring:

• 3-5 years of Supply Chain experience in FMCG or CPG companies, understanding end-to-end processes.
• Strong attention to detail and proactive troubleshooting skills.
• Expertise in Excel and ad-hoc reporting.
• Independent work ethic, comfortable acting without direct authority.
• Team player with accountability, proactive thinking, and flexibility.
• Effective communication skills across departments and levels, both verbal and written.
• Working knowledge of SAP/S4.

Education / Certifications:

Bachelor’s Degree or equivalent work experience.

Work schedule:

This role is hybrid, with days varying between in-person and remote work.

No relocation support available.

Business Unit Summary

With iconic brands like Cadbury, OREO, Christie, and Maynards, we are among the largest snack companies in Canada. Our manufacturing facilities across Ontario produce chocolates, cookies, crackers, and candies. We are committed to growth, investing heavily in our facilities, and promoting diversity, flexibility, and a supportive work environment. We welcome applications from people with disabilities and provide accommodations upon request.

Job Type: Regular Customer Collaboration (CLD) Customer Service & Logistics