Alarm Operator (Evenings)

Paladin Technologies; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology solutions provider is looking for Alarm Operators for their Response Center in Victoria, Canada. This role involves coordinating emergency responses and requires exceptional customer service skills, bilingualism in French and English, and the ability to remain calm under pressure. Extensive health benefits and a competitive hourly pay range of $19-$22.50 are offered.

Benefits

Health, Medical and Dental Benefits

RRSP matching

Free Parking

Wellness program

Qualifications

• Ability to remain calm and provide direction in an emergency.
• Pay attention to detail and follow instructions.
• Exercise mental flexibility and situational awareness in a team.
• Think on your feet and remain calm under pressure.

Responsibilities

• Use exceptional customer service skills in stressful situations.
• Summarize key points of information and enter them into the system.
• Seek win-win solutions while maintaining professionalism.

Skills

Customer service skills

Bilingualism (French & English)

Strong verbal and written communication skills

Ability to remain calm under pressure

Tools

Microsoft applications

Job description

Overview

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

Paladin Technologies Emergency Response Center is actively searching for multiple Alarm Operators to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.

SHIFT AVAILABILITIES:

• Evenings: 8-10 hour evening shifts + weekend availability

Responsibilities

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

Required Qualifications

• Ability to remain calm and provide direction while responding to an emergency situation.
• Ability to pay attention to detail and be able to follow instructions.
• Exercise mental flexibility and situational awareness within a team-based environment.
• Ability to ‘Think on your feet’ and remain calm under pressure
• Strong verbal and written communication skills.
• Bilingualism (French & English) spoken & written
• Ability to use Microsoft based applications.

Preferred Qualifications

• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience

Package

• Salary Range dependent on experience
• Extensive Health, Medical and Dental Benefits + our Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

We are also offering a number of incentive programs; they include our ‘‘Referral Program’’ (cash reward) and our ‘‘Spotlight Club’’ (gift card).

Hourly Pay Range: $19ph - $22.50ph DOE

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.