Alarm Operator (Days)

Bosch Building Technologies; Victoria; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Free Parking

Ergonomic workstations

Wellness program

Referral program (cash reward)

Spotlight Club (gift card)

Job summary

Bosch Building Technologies in Victoria is seeking multiple Alarm Operators to coordinate emergency responses for a varied nationwide client portfolio in a fast-paced environment with shift availability. The pay range is listed and on-site work is required.

You will deliver exceptional customer service under pressure, listen to callers, document details accurately, and work with a team to resolve incidents. Bilingual French/English and MS Office skills are preferred.

Qualifications

• Bilingual French & English spoken & written.
• Strong verbal and written communication skills.
• Ability to use Microsoft-based applications.
• Remain calm and direct in emergencies.
• Follow instructions with attention to detail.
• Think quickly and work well in a team.

Responsibilities

• Provide calm, professional customer service in high-stress situations.
• Listen to callers, summarize information, and enter data into the system.
• Collaborate with the team to identify solutions while maintaining professionalism.

Skills

Bilingual (French & English)

Calm under pressure

Attention to detail

Verbal & written communication

Microsoft Office

Tools

Microsoft Office

Job description

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

Our Emergency Response Center is actively searching for multiple ‘Alarm Operator’to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.

Shift availabilities:

• Days: Monday - Sunday; 8am- 4pmEST + Weekend availabilitya must

Responsibilities:

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

Required qualifications:

• Ability to remain calm and provide direction while responding to an emergency situation.
• Ability to pay attention to detail and be able to follow instructions.
• Exercise mental flexibility and situational awareness within a team-based environment.
• Ability to ‘Think on your feet’ and remain calm under pressure
• Strong verbal and written communication skills.
• Bilingualism (French & English) spoken & written
• Ability to use Microsoft based applications.

Preferred qualifications:

• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience

Package:

• Salary Range dependent on experience
• Extensive Health, Medical and Dental Benefits + our Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks

Physical demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

We are also offering a number of incentive programs; they include our‘Referral Program’ (cash reward)and our‘Spotlight Club’ (gift card).

Hourly Pay Range: $19ph - $22.50ph DOE

Company Info;

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it’s working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.